You are cordially invited to attend the Annual Meeting of Stockholders of E*TRADE Financial Corporation (“E*TRADE,” the “Company,” “us” or “we”), which, due to concerns regarding the coronavirus outbreak (“COVID-19”) and to assist in protecting the health and well-being of our stockholders and employees, will be held in a virtual format to provide a consistent experience to all stockholders regardless of location, on May 7, 2020 at 8:30 a.m. EDT, for the following purposes:

A separate proxy statement will be delivered, and a separate Special Meeting of Stockholders will be held, in connection with the transactions contemplated by the Agreement and Plan of Merger, between E*TRADE Financial Corporation, Morgan Stanley and Moon-Eagle Merger Sub, Inc., a wholly owned subsidiary of Morgan Stanley. This meeting does not relate to the Special Meeting of Stockholders that will be held in connection with our proposed acquisition by Morgan Stanley.

The Board has fixed the close of business on March 11, 2020 as the record date for determining those stockholders entitled to receive notice of, to attend and to vote at the Annual Meeting of Stockholders.

The Company furnishes its proxy materials via the internet, providing our stockholders with the information they need in a more timely manner, while reducing the environmental impact and lowering the printing and distribution costs. If you received a Notice of Internet Availability of Proxy Materials (the “Notice of Internet Availability”) by mail and would like to receive a printed copy of our proxy materials, you should follow the instructions for requesting such materials included in the Notice of Internet Availability.

It is important that your shares be represented at the Annual Meeting of Stockholders. Please note that the Annual Meeting of Stockholders will be held via the internet only. The Company’s accompanying proxy materials include instructions on how to participate in the meeting and the means by which you may vote your shares and submit questions. EVEN IF YOU PLAN TO ATTEND THE ANNUAL MEETING OF STOCKHOLDERS, PLEASE SUBMIT YOUR PROXY BY INTERNET, PHONE OR MAIL AS SOON AS POSSIBLE. If you later choose to revoke your proxy or change your vote, you may do so by following the procedures described in the attached proxy statement. Unless you have previously requested printed materials or you request a paper copy of our proxy materials in the manner specified in the Notice of Internet Availability, you will not receive a paper proxy card.

Please read the proxy materials carefully. Your vote is important and the Company appreciates your cooperation in considering and acting on the matters presented.

Below are highlights of the information that you will find in this proxy statement. This summary does not contain all of the information that you should consider, and you should read the entire proxy statement and our Annual Report for the year ended December 31, 2019, before voting.

Please cast your vote, even if you plan to attend the Annual Meeting of Stockholders.

Stockholders of Record, who hold shares registered in their names, may vote:

The deadline for voting on the internet on www.proxyvote.com or by telephone is 11:59 p.m. EDT on May 6, 2020. If you vote by mail, your proxy card must be received no later than the day before the Annual Meeting of Stockholders.

Street Name Holders, who own shares through a bank or brokerage firm, may vote by returning the voting instruction form, or by following the instructions for voting via telephone or the internet on www.proxyvote.com, provided by their bank or broker, in each case, by the deadline provided in such materials.

If you own shares in different accounts or in more than one name you may receive different voting instructions for each type of ownership. Please vote all of your shares. If you are a Street Name Holder who has a legal proxy to vote the shares, you may choose to vote during the Annual Meeting of Stockholders.

Even if you plan to attend the Annual Meeting of Stockholders, please cast your vote as soon as possible.

The table below provides summary information about each director nominee standing for election to the Board for a one-year term that will expire at the Company’s 2021 Annual Meeting of Stockholders.

The Company is committed to good corporate governance, which we believe is important to the success of our business and in advancing stockholder interests. Highlights include:

The Company’s executive compensation program is overseen by the Compensation Committee of the Board of Directors. A summary of the Compensation Committee’s philosophy on compensation and a detailed description of the Company’s executive compensation program begins on page 24 of this Proxy Statement.

This proxy statement (this “Proxy Statement”) is furnished in connection with the solicitation by the Company’s Board of Directors (the “Board”) of proxies to be voted at the Annual Meeting of Stockholders (the “Annual Meeting”), which will be a virtual stockholders meeting at www.virtualshareholdermeeting.com/ETFC2020, on May 7, 2020 at 8:30 a.m. EDT, or at any adjournments or postponements thereof, for the purposes set forth in the accompanying Notice of Annual Meeting of Stockholders. These materials were first sent or made available to stockholders on or about March 24, 2020.

We have made these materials available to you on the internet or, upon your request, have delivered printed versions of these materials to you by mail, in connection with the Board’s solicitation of proxies for use at the Annual Meeting to be held on Thursday, May 7, 2020, at 8:30 a.m. EDT, and at any postponements or adjournments thereof. You are invited to attend the Annual Meeting and are requested to vote on the proposals described in this Proxy Statement.

At the Annual Meeting, stockholders will act upon the matters outlined in the Notice of Annual Meeting of Stockholders. These include:

Once the business of the Annual Meeting is concluded, representatives from the Company and Deloitte & Touche LLP will be available to respond to appropriate questions from stockholders.

The Board is asking for your proxy. A “proxy” is your legal designation of another person to vote the stock you own in the manner you direct. If you designate someone as your proxy in a written document, that document is also called a proxy or proxy card. By giving your proxy to the persons named as proxy holders in the proxy card accompanying this Proxy Statement, you authorize them to vote your shares of our common stock, $0.01 par value per share (the “Common Stock”), at the Annual Meeting in the manner you direct. You may vote your shares for, against or abstain for all, some or none of the director nominees and you may choose to vote your shares for, against or abstain with respect to the other matters submitted to a vote of our stockholders at the Annual Meeting.

If you complete and submit your proxy in one of the manners described below, but do not specify how to vote, the proxy holders will vote your shares FOR the election of directors as described in “Proposal 1—Election of Directors”; FOR the approval of the compensation of the Company’s Named Executive Officers (“NEOs”) as described in “Proposal 2—Non-Binding Advisory Vote to Approve the Compensation of the Company’s Named Executive Officers (the “Say-on-Pay Vote”)”; FOR the ratification of the appointment of accountants as described in “Proposal 3—Ratification of Appointment of Independent Registered Public Accounting Firm”; and will not vote on “Proposal 4—Stockholder Proposal Regarding Simple Majority Voting.”

We mailed the Notice of Internet Availability to our stockholders, except those who had previously requested paper materials. The Notice of Internet Availability contains instructions on how to access and review the proxy materials and our Annual Report on Form 10-K for the year ended December 31, 2019 (the “2019 Annual Report”), on the internet. If you received a Notice of Internet Availability by mail and would like to receive a printed copy of our proxy materials, you should follow the instructions for requesting such materials included in the Notice of Internet Availability.

Only stockholders of record at the close of business on March 11, 2020 (the “Record Date”) may vote at the Annual Meeting. On that date, there were 221,024,065 outstanding shares of our Common Stock.

All of the outstanding shares of Common Stock are entitled to vote at the Annual Meeting. Stockholders of record on the Record Date will have one vote for each share of Common Stock they hold.

Stockholders of Record. If your shares are registered in your name with our transfer agent, American Stock Transfer & Trust Company, LLC, you are a “stockholder of record” with respect to those shares and the Notice of Internet Availability or the proxy materials were sent directly to you by Broadridge Financial Solutions, Inc.

Street Name Holders. If you hold your shares in an account at a bank or broker, you are the beneficial owner of shares held in “street name.” The Notice of Internet Availability or proxy materials were forwarded to you by your bank or broker, who is the stockholder of record for purposes of voting at the Annual Meeting. As a beneficial owner, you have the right to direct your bank or broker on how to vote the shares held in your account. See the voting instruction form provided by your bank or broker for instructions.

By Written Proxy. All stockholders of record who received a Notice of Internet Availability or the proxy materials electronically may request a proxy card at any time by following the instructions on the Notice of Internet Availability or on the voting website at www.proxyvote.com. If you are a street name holder, you will receive instructions on how you may vote from your bank or broker, unless you previously enrolled in electronic delivery.

By Telephone or Internet. All stockholders of record may vote by telephone using the toll-free telephone number on the proxy card, or on the internet by visiting www.proxyvote.com before 11:59 p.m. EDT on May 6, 2020. The internet and telephone voting procedures are designed to authenticate stockholders’ identities, allow stockholders to vote their shares and to confirm that their instructions have been properly recorded. If you would like to receive future stockholder materials electronically, please enroll after you complete your voting process on www.proxyvote.com. Street name holders may vote by internet on www.proxyvote.com or telephone if their bank or broker makes those methods available, in which case the bank or broker will provide instructions with the proxy materials.

At the Meeting. All stockholders of record may vote online during the Annual Meeting. Street name holders may vote online during the Annual Meeting if they have a legal proxy, as described below. You may cast your vote electronically during the Annual Meeting using the 16-digit control number found on your Notice of Annual Meeting of Stockholders or proxy card or within the body of the email you received containing the Proxy Statement. If you do not have a control number, please contact your broker, bank or other nominee as soon as possible so that you can be provided with a control number.

Whether you plan to attend the Annual Meeting or not, we encourage you to vote by proxy as soon as possible. Please note that the Notice of Internet Availability is not a proxy card and it cannot be used to vote your shares.

You may receive more than one Notice of Internet Availability or voting instruction form depending on how you hold your shares. You will receive a Notice of Internet Availability for shares registered in your name, unless you previously requested paper materials. If you are the beneficial owner of shares held in street name, you may receive a voting instruction form from your bank or broker asking how you want to vote. If your shares are registered differently and are in more than one account, you will receive more than one Notice of Internet Availability or voting instruction form. To ensure that all of your shares are voted, please vote each account on the internet on www.proxyvote.com or by telephone, or sign and return by mail all proxy cards and voting instruction forms. We encourage you to vote all of your shares.

Stockholders of record may revoke a proxy and/or change their vote before the time of voting at the Annual Meeting by:

To be counted, revocations submitted in a manner provided for above must be received no later than the day before the Annual Meeting. You may also revoke your proxy by voting at the Annual Meeting.

Street name holders may revoke a proxy and/or change their vote before the time of voting at the Annual Meeting by:

This year’s Annual Meeting will be accessible through the internet. We have adopted a virtual format for our Annual Meeting to make participation accessible for stockholders from any geographic location with internet connectivity. We designed the format of this year’s Annual Meeting to ensure that our stockholders who attend the Annual Meeting will be afforded the same rights and opportunities to participate as they would at an in-person meeting.

You are entitled to attend and participate in the Annual Meeting only if you were a stockholder of record as of the close on March 11, 2020, the record date, or hold a valid proxy for the meeting. To be admitted to the Annual Meeting at www.virtualshareholdermeeting.com/ETFC2020, you must enter the 16-digit control number found on your Notice of Annual Meeting of Stockholders or proxy card or within the body of the email you received containing the Proxy Statement.

This year’s stockholders question and answer session will include questions submitted live during the Annual Meeting. An online pre-meeting forum will be available to our stockholders at www.proxyvote.com prior to the date of the Annual Meeting. By accessing this online forum, our stockholders will be able to vote, view the Annual Meeting procedures, and obtain copies of proxy materials and our Annual Report on Form 10-K for the year ended December 31, 2019.

As part of the Annual Meeting, we will hold a live question and answer session during which we intend to answer questions submitted during the meeting in accordance with the Annual Meeting procedures which are pertinent to the Company and the meeting matters, as time permits. Questions may be submitted during the Annual Meeting through www.virtualshareholdermeeting.com/ETFC2020. Questions and answers will be grouped by topic and substantially similar questions will be grouped and answered once.

We encourage you to access the Annual Meeting before it begins. Online check-in will start shortly before the meeting on May 7, 2020. If you encounter any difficulties accessing the meeting during the check-in or meeting time, please call 1-800-586-1548 (toll free) or 1-303-562-9288 (international).

A quorum is necessary to conduct business at the Annual Meeting. A quorum requires the presence of a majority of the outstanding shares of Common Stock entitled to vote, those deemed present in person or represented by proxy. Your shares will be counted toward the quorum requirement if you have voted by proxy.

Abstentions and broker non-votes count as “shares present” at the meeting for purposes of determining a quorum. A broker non-vote occurs when a bank, broker or other nominee who holds shares for a beneficial owner does not vote on a particular item because the nominee does not have discretionary voting authority to vote on that item and has not received instructions from the beneficial owner of the shares.

If a quorum is not present, the Annual Meeting will be adjourned until a quorum is obtained.

For “Proposal 1—Election of Directors,” directors will be elected by a majority of the votes cast. Abstentions and broker non-votes (described above) will have no impact, as they are not counted as votes cast. In an uncontested election, such as this year’s election, any director nominee currently serving as a director who receives an equal or greater number of votes “against” as compared to votes “for” must tender his or her resignation to the Governance Committee of the Board. The Governance Committee is required to make recommendations to the Board with respect to any such tendered resignation. The Board will act on the tendered resignation within 90 days from the certification of the stockholder vote and will publicly disclose its decision, including its rationale. Please see “Majority Voting Standard and Director Resignation Policy” on page 13 for further details.

For “Proposal 2—Non-Binding Advisory Vote to Approve the Compensation of the Company’s Named Executive Officers (the “Say-on-Pay Vote”),” the outcome of the vote will not be binding on the Board or the Compensation Committee. However, the Board and the Compensation Committee, in the exercise of their fiduciary duties, will consider the outcome of the advisory vote in determining future compensation decisions. An affirmative vote of the majority of the shares of Common Stock deemed present in person or represented by proxy and entitled to vote on the item will be considered approval by our stockholders of the compensation of our NEOs. Abstentions will have the same effect as a vote against Proposal 2. Broker non-votes will have no impact as they are not entitled to vote on Proposal 2.

For “Proposal 3—Ratification of Appointment of Independent Registered Public Accounting Firm,” an affirmative vote of the majority of the shares of Common Stock deemed present in person or represented by proxy and entitled to vote on the item will be considered ratification of the appointment of Deloitte & Touche LLP as the Company’s independent registered public accounting firm. Abstentions will have the same effect as a vote against Proposal 3.

For “Proposal 4—Stockholder Proposal Regarding Simple Majority Voting,” an affirmative vote of the majority of the shares of Common Stock deemed present in person or represented by proxy and entitled to vote on the item will be considered approval of the stockholder proposal regarding simple majority voting. The Board will consider the voting results of this proposal in their future deliberations regarding the appropriate voting standards within our Amended and Restated Certificate of Incorporation, as amended, and in our Amended and Restated Bylaws. Abstentions will have the same effect as a vote against Proposal 4. Broker non-votes will have no impact as they are not entitled to vote on Proposal 4.

If you are a street name holder and you do not instruct the bank or broker on how to vote your shares, your bank or broker may exercise its discretionary authority to vote your shares with regard to Proposal 3, but cannot exercise its discretionary authority to vote your shares regarding Proposals 1, 2 and 4, thus resulting in “broker non-votes.”

The Company pays the cost of soliciting proxies. We retained Innisfree M&A Incorporated to advise the Company and assist with our solicitation of proxies for an estimated fee of $17,500 plus reasonable out-of-pocket expenses. We will reimburse banks, brokerage firms and other custodians, nominees and fiduciaries for their reasonable out-of-pocket expenses for sending soliciting materials to beneficial owners and obtaining their votes.

In addition, our employees, without additional compensation, may assist with our solicitation of proxies either personally or by mail, telephone or electronic media.

Under Securities and Exchange Commission (“SEC”) rules, a single Notice of Internet Availability (or one copy of this Proxy Statement and the accompanying 2019 Annual Report, for those stockholders who previously requested paper copies) will be delivered in one envelope to multiple stockholders having the same last name and address and to individuals with more than one account registered at American Stock Transfer & Trust Company, LLC with the same address unless contrary instructions have been received from an affected stockholder. This procedure, referred to as “householding,” reduces the volume of duplicate materials that stockholders receive and reduces mailing expenses.

You may revoke your consent to future householding mailings or enroll in householding by submitting a written request to our Corporate Secretary at the Company’s offices located at Ballston Tower, 671 North Glebe Road, 15th Floor, Arlington, VA 22203-2120. You may also send an email to ir@etrade.com or call us at (646) 521-4340.

We will promptly deliver, upon verbal or written request, a separate copy of the Notice of Internet Availability and other proxy materials to any stockholder residing at an address to which only a single copy of the documents was originally delivered. Requests for additional copies should be directed to our Corporate Secretary as described above.

Listed below are the Company’s twelve nominees standing for election at this Annual Meeting, each of whom has been nominated by the Board for election by the stockholders and has agreed to be named in this Proxy Statement and to serve if elected. Under the Company’s Amended and Restated Certificate of Incorporation, each of the twelve nominees would, if elected, serve for a term beginning on the date of election and ending at the Company’s 2021 Annual Meeting of Stockholders and until his or her successor is duly elected and qualified or until his or her earlier death, resignation or removal.

In the absence of contrary instructions, the proxy holders intend to vote all proxies received by them FOR the nominees for director listed below. Although we know of no reason why any of the nominees would not be able to serve, if any nominee is unavailable for election, the proxy holders intend to vote your Common Stock for any substitute nominee proposed by the Board.

The Board, acting through its Governance Committee, is responsible for recommending to the stockholders a group of nominees that, taken together, have a significant breadth and diversity of relevant experience, professional expertise, knowledge and abilities to carry out the Board’s responsibilities. Our Governance Committee Charter requires the Governance Committee to periodically review the composition of the Board and its committees in light of the risks, current challenges and needs of the Company and determine whether to add or remove individuals after considering issues of knowledge, expertise, judgment, term of service, age, skills, diversity of background and experience and relationships with various constituencies.

In presenting this year’s nominees, the Board and the Governance Committee considered characteristics common to all of our nominees, which include integrity, a strong professional reputation and a record of achievement in senior executive capacities, as well as the experience the nominees gained in enhancing their oversight over management in light of the heightened expectations of the Company’s and its subsidiaries’ regulators, their ability to work as a collegial group during a period of increased competitive pressures and their willingness to spend the time necessary to perform their duties despite other professional commitments.

The Governance Committee has recommended for inclusion on the Board persons with diverse backgrounds, areas of expertise and skills reflecting the needs of the Company, and in evaluating each nominee for service on the Board, the Governance Committee considered the following specific experience and skills of each member of the current Board:

Richard J. Carbone has been a director of the Company since August 2013. Mr. Carbone was formerly Chief Financial Officer of Prudential Financial, Inc. from 1997 through 2013, and served as Executive Vice President until retiring from that position in February 2014. Mr. Carbone brings nearly four decades of experience in financial services, having held senior finance office positions in both the banking and securities industries, including Managing Director and Controller of Salomon Brothers and Senior Vice President and Controller of Bankers Trust Company. He began his career at Price Waterhouse & Co. Mr. Carbone received an M.B.A. from St. John’s University and is a Certified Public Accountant. He was an officer in the United States Marine Corps from 1969 to 1972. Mr. Carbone is Chairman of Talcott Resolution, an Advisor to Hudson Structured Capital Management, an Advisor to Cornell Capital LLC and was previously a member of the board of directors for Resolution Life Holdings and its indirect subsidiary, Lincoln Benefit Life. He is also a director on the board of a non-profit organization focused on helping disabled adults and indigent children. Mr. Carbone is a member of the E*TRADE Bank board, a member of the Compensation Committee, and a member of the Audit Committee, where he is the Chair and designated an audit committee financial expert.

Robert J. Chersi has been a director of the Company since January 2019. A seasoned financial and risk expert with more than 30 years of experience, Mr. Chersi held several senior executive positions in the asset management industry, including Chief Financial Officer of Financial Services at Fidelity Investments, and Chief Financial Officer of US Wealth Management at UBS. Mr. Chersi currently serves as the Lead Independent Director of BrightSphere Investment Group, as well as Chair of the audit committee and member of the nominating & corporate governance, and compensation committees. He is a member of the Board of Trustees and Chair of the audit committee for Thrivent Mutual Funds. In addition, he is a member of the Investment Company Institute’s Independent Directors Council’s Governing Council. Mr. Chersi serves on the Advisory Board of Pace University where he also serves as the Executive Director of the Center for Global Governance, Reporting, and Regulation at the Lubin School of Business. Mr. Chersi also acts in an advisory capacity to financial services industry clients as an individual as well as through Chersi Services LLC, which he founded in 2014, and is a member of the National Association of Corporate Directors. Mr. Chersi holds a BBA in accounting from Pace University and is a Certified Public Accountant. Mr. Chersi is a member of the E*TRADE Bank board, the Audit Committee, where he is designated an audit committee financial expert, and the Risk Oversight Committee.

Jaime W. Ellertson has been a director of the Company since May 2019. Mr Ellertson has served as Executive Chairman of the Board of Directors of Everbridge, Inc. since 2019, which provides critical communications and enterprise safety solutions. Mr. Ellerston previously served as Chief Executive Officer and Chairman of the Board of Directors of Everbridge, where he oversaw the company’s strategic vision and corporate growth. Prior to its acquisition by Everbridge, Mr. Ellertson was the Chief Executive Officer, Chairman, and co-founder of CloudFloor Corporation, which focuses on the emerging enterprise cloud computing market. Prior to CloudFloor, he served as Chief Executive Officer of Gomez Inc., an Internet Performance Management provider. Mr. Ellertson has also served as Chief Executive Officer, President, and Director of S1 Corporation, an early pioneer in the online banking space, and has founded several high growth software companies, including Document Automation Corporation, Openware Technologies and Purview Technologies Inc. Mr. Ellertson has previously served as Chairman of the Board of hVivo plc, Peoplefluent Inc., Gomez Inc., S1 Corporation, Danka Office Imaging Company, and Interleaf Corporation. Mr. Ellertson is a member of the E*TRADE Bank board and the Risk Overight Committee.

James P. Healy has been a director of the Company since January 2015. He had a 25-year career in the Investment Banking arm of the Credit Suisse Group, where he served as Global Head of the Fixed Income Division from 2003 to 2007. Other leadership positions while at Credit Suisse included Global Head of the Emerging Markets Group, and Global Co-Head of Credit Suisse Financial Products, which housed the firm’s derivative businesses. Prior to joining Credit Suisse, Mr. Healy was an economist at the International Monetary Fund, served as a consultant to the Organization for Economic Cooperation and Development, and served as a visiting scholar at the Board of Governors of the Federal Reserve. He is currently the Chief Executive Officer of Capra Ibex Advisors, a registered investment advisor he founded in 2010 to provide investment and risk management advice to select financial institutions, including First Republic Bank and JPMorgan Chase. Mr. Healy is a member of the board of directors of Student Sponsor Partners, a New York City philanthropy serving 1,400 disadvantaged high school students, and served as its Board Chair from 2010 to 2014. He holds a B.A. in Economics from Stanford University, a M.Sc. in Economics from the London School of Economics, and a Ph.D. in Economics from Princeton University. Mr. Healy is a member of the E*TRADE Bank board, the Risk Oversight Committee and the Compensation Committee.

Kevin T. Kabat has been Lead Independent Director of the Company since September 2016 and a director since June 2016. He served as Chief Executive Officer of Fifth Third Bancorp from 2007 to 2015, where he was responsible for overseeing the strategic direction of the company. Mr. Kabat also served as President of Fifth Third Bancorp from 2006 to 2012, Chairman from 2008 to 2010, and Vice Chairman from 2012 to 2016. Prior to these roles, Mr. Kabat served as Executive Vice President where he led both retail and affiliate banking. Prior to joining Fifth Third Bancorp, Mr. Kabat spent 20 years at Old Kent Bank (acquired by Fifth Third Bancorp in 2001), where he served as Vice Chairman and President. Mr. Kabat currently serves as Chairman of the board of directors of Unum Group and as Vice Chairman of the board of directors of NiSource Inc., where he has served as a director since 2015. He also served as chair of the United Way of Greater Cincinnati’s 100th anniversary campaign. He holds a B.A. in Behavioral Science from Johns Hopkins University and an M.S. in Industrial/Organizational Psychology from Purdue University. Mr. Kabat is a member of the E*TRADE Bank board, the Audit Committee, the Compensation Committee and the Governance Committee.

James Lam has been a director of the Company since November 2012. Mr. Lam has been President of James Lam & Associates, a consulting firm focused on corporate governance and risk management, since January 2002. He previously served as Founder and President of ERisk, Partner at Oliver Wyman, Chief Risk Officer of Fidelity Investments and other executive risk and financial roles. Mr. Lam also currently serves as an independent director of RiskLens. He is the author of the best-selling books, Enterprise Risk Management (Wiley, 2nd Edition, 2014) and Implementing Enterprise Risk Management (Wiley, 2017). He was named to the NACD Directorship 100, Directors & Boards “Directors to Watch,” Treasury & Risk “100 Most Influential People in Finance” three times, and GARP inaugural “Risk Manager of the Year.” Mr. Lam graduated with a B.B.A. from Baruch College in 1983 and received an M.B.A. with honors from UCLA in 1989. He is an NACD Board Leadership Fellow and is certified by the Software Engineering Institute of Carnegie Mellon in Cybersecurity Oversight. Previously, Mr. Lam served as Vice Chairman on the board of directors of ERisk and as an independent director of Covarity. Mr. Lam is a member of the E*TRADE Bank board, a member and Chair of the Risk Oversight Committee and a member of the Audit Committee.

Rodger A. Lawson has served as a director of the Company since February 2012, and as Chair of the Board since May 2013. Mr. Lawson also served as the Company’s Executive Chairman from September 2016 to December 2018, and as Lead Independent Director from August 2012 to January 2013. Mr. Lawson is an experienced financial services executive who most recently served as President and Chief Executive Officer of Fidelity Investments-Financial Services from 2007 through 2010. Prior to joining Fidelity, Mr. Lawson served in several senior executive roles with Prudential Financial including Vice Chairman. He has held numerous other executive positions in financial services, including President and Chief Executive Officer of Van Eck Global, and Chief Executive Officer and Partner of Global Private Banking at Bankers Trust Company. Previously, Mr. Lawson was President and Chief Executive Officer of Fidelity Investments Retail Group and Chief Executive Officer of the Dreyfus Service Corporation. Mr. Lawson earned a B.A. from London University and a M.Sc. from Bradford University. He served on the board of directors of UnitedHealth Group, Inc. from February 2011 to June 2018. Mr. Lawson is a member of the E*TRADE Bank board.

Shelley B. Leibowitz has been a director of the Company since December 2014. Ms. Leibowitz is President of SL Advisory, a firm she founded in 2016 that focuses on technology strategy, digital transformation, IT portfolio and risk management, information security, performance metrics, and governance. From 2009 through 2012, Ms. Leibowitz served as Group Chief Information Officer for the World Bank, where she was responsible for the technology services and capabilities that underlie the work of delivering quality knowledge and financing products to the Bank Group’s clients across the globe. Ms. Leibowitz managed the Bank Group’s cybersecurity program and served as a member of the Bank Group’s Pension Investment Committee. Previously, Ms. Leibowitz held Chief Information Officer positions at Morgan

Stanley, Greenwich Capital Markets, and Barclays Capital. In prior years, Ms. Leibowitz served on the board of Endgame, foremost provider of cybersecurity capabilities to the US intelligence and defense communities, acquired by Elastic NV in 2019, and on the board of Alliance Bernstein Holding LP, where she served on the Audit and Risk Committee. Ms. Leibowitz is currently on the board of directors of Massachusetts Mutual Life Insurance Company, where she serves on the Investment Committee and the Technology & Governance Committee. She is also a member of the Council on Foreign Relations and on the Visiting Committee of the Center for Development Economics at Williams College. Ms. Leibowitz is a member of the National Association of Corporate Directors, where she is a frequent speaker on topics of cybersecurity, technology, and effective board governance, and has achieved the NACD CERT Certificate in Cybersecurity Oversight for Board Directors. She graduated Phi Beta Kappa from Williams College with a BA in Mathematics. Ms. Leibowitz is a member of the E*TRADE Bank board and a member of the Governance Committee and the Risk Oversight Committee.

Michael A Pizzi has been a director of the Company and the Chief Executive Officer since August 2019. As Chief Executive Officer and Chairman of the Executive Committee, Mr. Pizzi sets the vision and strategic direction for the Company. Mr. Pizzi has been with E*TRADE since 2003 and has served in several executive roles, including the Company’s Chief Operating Officer, Chief Financial Officer, and Chief Risk Officer. Prior to these roles, he served in a variety of leadership positions including as the Corporate and Bank Treasurer. He also previously held various positions in the portfolio management and derivatives functions at E*TRADE. Before joining E*TRADE, Mr. Pizzi worked in asset/liability management at both Lehman Brothers and First Maryland Bank, as well as in capital markets research for the Federal Reserve Board. Mr. Pizzi earned a BA in Economics from Ursinus College, is a CFA charterholder, and holds the Financial Risk Manager (FRM) designation. Mr. Pizzi is President of E*TRADE Bank, as well as a member of the E*TRADE Bank board.

Rebecca Saeger has been a director of the Company since February 2012. Ms. Saeger served as Executive Vice President at Charles Schwab from 2004 through 2010, most recently as Chief Marketing Officer. Prior to joining Charles Schwab, she was Executive Vice President, Marketing at Visa U.S.A. Previously, Ms. Saeger was Senior Vice President and head of Account Management at Foote, Cone & Belding and Senior Vice President at Ogilvy & Mather. Ms. Saeger currently serves on the board of directors of identity management software company Okta Inc. and previously served on the board of directors as Chair of the Association of National Advertisers (ANA). She received a B.A. from Muhlenberg College and an M.B.A. from the Wharton School at the University of Pennsylvania. Ms. Saeger is a member of the E*TRADE Bank board, a member and Chair of the Compensation Committee and a member of the Governance Committee.

Donna L. Weaver has been a director of the Company since April 2003. Ms. Weaver is a retired corporate financial executive and business owner. A Certified Management Accountant, Ms. Weaver received a B.S. in Economics and Finance from the University of Arizona and an M.S. in Management from the Stanford Graduate School of Business. Since 1986, Ms. Weaver has served on the boards of several public and private companies. Ms. Weaver is a member of the E*TRADE Bank board, a member and Chair of the Governance Committee and a member of the Audit Committee.

Joshua A. Weinreich has been a director of the Company since August 2018. Mr. Weinreich is a career finance executive with extensive experience, including previously serving in a number of senior roles at Deutsche Bank, including Global Head of Hedge Funds and Chief Executive Officer of Deutsche Asset Management Americas. Prior to these roles, Mr. Weinreich held several senior positions at Bankers Trust, including Chief Investment Officer and Co-Head of Bankers Trust Private Bank. He currently serves as Chairman of the board for Leeds West Investment Group. He is also the current Chairman of the Community FoodBank of New Jersey board, Trustee and Chief Investment Officer of the Overlook Foundation, and a member of the Summit, New Jersey Board of Education. Mr. Weinreich served as an independent director for Skybridge Multi-Adviser Hedge Fund Portfolios LLC until December 2018. He also previously served on the board of directors of Alliance Bernstein, as a member of the Newark Academy Board of Trustees, and as a member of the Cornell University Endowment Hedge Fund Subcommittee. Mr. Weinreich holds a BA in Economics from Cornell University and an MBA in Finance from the Wharton School at the University of Pennsylvania. Mr. Weinreich is a member of the E*TRADE Bank board and a member of the Compensation Committee and the Governance Committee.

The Board held a total of 15 meetings during 2019. Each current director attended at least 75% of the total number of the meetings of the Board and the committees of the Board, held during his or her tenure, of which he or she was a member. Our non-management directors met in executive session without management at least quarterly and our independent directors met regularly in executive session without management or non-independent directors in accordance with the corporate governance requirements of the Nasdaq Global Select Market (“Nasdaq”). These executive sessions were led by the Chair of the Board and our Lead Independent Director, respectively.

To conduct its business, the Board maintains four standing committees: Audit, Compensation, Governance and Risk Oversight. The primary responsibilities of each committee are set forth below:

Each of these committees is composed entirely of directors that meet the applicable independence requirements of Nasdaq. Additionally, each member of the Audit Committee meets the independence requirements for audit committee members set forth in Rule 10A-3 under the Securities Exchange Act of 1934, as amended (“Exchange Act”), and each member of the Compensation Committee qualifies as a “non-employee director” within the meaning of Rule 16b-3 under the Exchange Act and as an “outside director” within the meaning of Section 162(m) of the Internal Revenue Code of 1986, as amended.

The charters of each of these committees are available on the Investor Relations section of our website at about.etrade.com/investor-relations in the sub-section titled “Corporate Governance.” You may also request a copy of each of these documents free of charge by writing to E*TRADE Financial Corporation, Ballston Tower, 671 North Glebe Road, 15th Floor, Arlington, VA 22203-2120, Attention: Corporate Secretary.

During 2019, the Board maintained a Growth Initiative Advisory Working Group, which provided advice and counsel to management on growth initiatives.

The following table presents, as of March 24, 2020, the members of each committee of the Board and the number of times each committee met during 2019:

Mr. Healy and Mses. Saeger (Chair) and Weaver are also members of the Growth Initiative Advisory Working Group.

Communications to the Board, the Chair of the Board, the non-management directors or any other director may be sent to: E*TRADE Financial Corporation, Ballston Tower, 671 North Glebe Road, 15th Floor, Arlington, VA 22203-2120, Attention: Corporate Secretary. The Company does not have a formal policy regarding director attendance at our annual stockholder meetings; however, all of the then-current directors attended the 2019 Annual Meeting of Stockholders.

The Company’s Code of Professional Conduct, Corporate Governance Guidelines and Related Party Transactions Policy are available on the Investor Relations section of our website at about.etrade.com in the sub-section titled “Corporate Governance.” You may also request a copy of each of these documents free of charge by writing to E*TRADE Financial Corporation, Ballston Tower, 671 North Glebe Road, 15th Floor, Arlington, VA 22203-2120, Attention: Corporate Secretary. We intend to post on our corporate website any amendments to, or waivers from, our Code of Professional Conduct that apply to our executive officers and directors. The information on our website is not a part of this Proxy Statement.

The Board plays an active role, as a whole and also at the committee level, in overseeing management of the Company’s risks. The Board regularly reviews reports from members of senior management and committees on areas of material risk to the Company, including credit, liquidity, market, operational (inclusive of information technology, information security, vendor, model, and general operation risk), strategic, reputational, and legal and regulatory. In particular, the Risk Oversight Committee assists the Board and oversees senior management, including the Company’s Executive Vice President, Chief Risk Officer, the Company’s Executive Vice President, General Counsel, the Company’s

Chief Compliance Officer and the Company’s Chief Information Security Officer (the “CISO”), in the effective identification, assessment and management of the Company’s risks and the management and monitoring of the financial risk and return of the Company. The Risk Oversight Committee oversees and reviews with senior management the capital planning processes, the Company’s capital position and capital adequacy, and consolidated capital reporting. The Risk Oversight Committee also reviews and challenges senior management and, when applicable, recommends to the Board for its approval policies related to the financial and risk management of the Company and its subsidiaries and oversees the Company’s implementation of such policies. These include policies relating to capital, funding, liquidity and funds transfer, asset and liability management and cash management, policies for assessing and managing exposure of the Company’s operational risk (including information technology and information security risks), credit risk, market risk, liquidity risk, reputational risk, strategic risk, and legal and regulatory risk, and policies requiring regular reporting to the Risk Oversight Committee regarding such risks. Additionally, the Risk Oversight Committee reviews the Company’s business continuity plan, strategic and capital plan, strategic transactions, and proposed investments, and assists in defining the Company’s Enterprise Risk Appetite Statement; and monitors and oversees the qualifications, performance and compensation of the Company’s Chief Risk Officer. The Risk Oversight Committee makes recommendations regarding the Company’s Enterprise Risk Appetite Statement to the Board for its approval considering with senior management the Company’s risk capacity, risk appetite, global risk limits, current risk profile, remediation protocols and risk exceptions.

On a quarterly basis, the CISO updates the Risk Oversight Committee on Information Security and Cybersecurity developments. On an annual basis, the Risk Oversight Committee reviews and approves the Company’s Information Security Program and the Information Technology/Cybersecurity Risk Management Policy and the Board reviews and approves the Company’s Information Technology Strategy, including its Information Security Strategy, and its Information Security/Cybersecurity Policy.

The Compensation Committee assists the Board in evaluating risks arising from Company executive and non-executive compensation programs. The Governance Committee assists the Board in overseeing risks associated with Board organization, membership and structure, succession planning for our directors and executive officers, and corporate governance. The Audit Committee assists the Board in overseeing risks associated with financial reporting and internal controls.

The Board has adopted categorical standards to assist in its evaluation of the independence of directors. These standards describe various types of relationships that could exist between a Board member and the Company and set thresholds at which such relationships would be deemed to be material in the determination of a director’s independence. Although any director who meets the independence criteria of Nasdaq and the Board’s own categorical standards (as well as Rule 10A-3(b) under the Exchange Act of 1934, in the case of Audit Committee members, and Nasdaq Rule 5605(d)(2), in the case of Compensation Committee members) will be presumed to be independent, the Board may make a decision to the contrary based on its review of any other relevant factors. The Board’s categorical standards are as follows:

After a review of all relevant factors and applying these categorical standards and the independence criteria of Nasdaq, the Board determined that, except for Messrs. Lawson and Pizzi, all directors are independent and had previously determined that former director Joseph L. Sclafani was independent. In addition, the Board had previously determined that former director Karl A. Roessner was not independent because of his employment as the Company’s former Chief Executive Officer.

The Board also determined that each member of the Company’s Audit Committee, Compensation Committee, Governance Committee and Risk Oversight Committee is independent under the applicable standards and that each of Messrs. Carbone and Chersi is an “audit committee financial expert” as defined under SEC rules.

The Governance Committee uses various methods to identify director nominees. The Governance Committee regularly assesses the appropriate size and composition of the Board and the particular needs of the Board, considering skill sets required and whether any vacancies are expected due to retirement or otherwise. Candidates may come to the attention of the Governance Committee through current Board members, professional search firms, stockholders or other parties. While there is no formal diversity policy or fixed set of qualifications that must be satisfied before a candidate will be considered, we seek nominees with a broad diversity of skills, experience, expertise, professions and backgrounds. All candidates are then evaluated based on a review of the individual’s qualifications, skills, independence, experience, expertise and business acumen, including the criteria included in our Corporate Governance Guidelines and the Board’s desire to draw on diverse perspectives and expertise in conducting its work.

Under our Bylaws, there shall be no fewer than six and no more than twelve directors concurrently serving on the Board. Our Bylaws permit the Board to increase or decrease its size within the authorized range and to add new directors between stockholder meetings. Any director appointed by the Board in accordance with the preceding sentence shall hold office for a term expiring at the next annual meeting of stockholders.

The Governance Committee will consider director candidates submitted by any stockholder who has continuously held at least 5% of our voting securities (either directly or as part of a group) for at least one year and is not a competitor of the Company. Such submissions should (i) be accompanied by evidence of the stockholder’s ownership during the preceding 12 months; (ii) include a statement that the stockholder is not a competitor of the Company; and (iii) comply with the advance notice requirements set forth in Section 1.08 of the Company’s Bylaws. Candidates submitted by any stockholder for election must also comply with the additional requirements set forth in Section 1.09 of the Company’s Bylaws. The Governance Committee will follow the same process and use the same criteria for evaluating candidates proposed by stockholders as it does for candidates proposed by other parties. The Governance Committee will consider such candidacy and will advise the recommending stockholder of its final decision. Each Board nominee, at the request of the Board, must submit a statement that, if elected, the nominee intends to comply with the Company’s majority voting policy described below.

Submissions of director candidates by stockholders should be mailed to E*TRADE Financial Corporation, Ballston Tower, 671 North Glebe Road, 15th Floor, Arlington, VA 22203-2120, Attention: Corporate Secretary.

The Board currently believes that separating the functions of Chair of the Board, Lead Independent Director and Chief Executive Officer (“CEO”) is appropriate for the Company because it strengthens the Board’s independence from management while continuing to leverage the experience and perspective of the Chair of the Board and positions the Company to continue to execute on its commitment to stockholders to grow our core business.

The Board’s independent directors elect an independent director to serve as the Lead Independent Director. The responsibilities of our Lead Independent Director are defined in our Corporate Governance Guidelines and include:

Our Bylaws and Corporate Governance Guidelines provide that the voting standard for the election of directors in uncontested elections is a majority voting standard. Under our majority voting standard, in an uncontested election, each nominee shall be elected to the Board by the majority of the votes cast with respect to the director’s election (that is, the number of votes “for” a director’s election must exceed 50% of the votes cast with respect to that director’s election). Directors will be elected by plurality vote in contested elections (that is, when the number of nominees for election exceeds the number of directors to be elected). Whether an election is contested or not is determined on the last day by which stockholders may submit notice to nominate a person for election as a director pursuant to the Company’s Bylaws.

If a nominee who is serving as a director is not elected by a majority of the votes cast at the Annual Meeting in an uncontested election, Delaware law provides that the director would continue to serve on the Board as a “holdover director.” However, under our Bylaws and Corporate Governance Guidelines, each director must submit in advance an irrevocable, contingent resignation to the Chair of the Governance Committee that the Board may accept if the director fails to be elected by the majority of the votes cast with respect to the director’s election in an uncontested election. In that situation, the Governance Committee will act on an expedited basis to determine whether to recommend that the Board accept the director’s resignation, and submit its recommendation to the Board. The Board will act on the Governance Committee’s recommendation and publicly disclose its decision and the rationale behind its decision within 90 days following certification of the stockholder vote. The Governance Committee, in making its recommendation, and the Board, in making its decision, may each consider any factors or other information that it considers appropriate and relevant.

The Board expects that any director whose resignation becomes effective pursuant to this policy will excuse himself or herself from participating in the consideration of his or her resignation by either the Governance Committee or the Board. If an incumbent director’s resignation is not accepted, he or she will continue to serve until the next annual meeting of stockholders and until his or her successor is duly elected, or until his or her earlier removal. All nominees currently serve on the Board.

In accordance with our Corporate Governance Guidelines and the charter of each committee, on an annual basis our Board and committees each conduct a rigorous self-evaluation process that includes individual evaluations by each director. The process, which proceeds independently from the Company’s management, is overseen by our Governance Committee with the assistance of an independent outside advisor. Each director provides written responses and discusses his or her feedback on the performance and effectiveness of the Board and the committees on which they serve. The feedback is compiled anonymously and presented to the Board. The Board believes that this annual evaluation process supports its effectiveness and continuous improvement.

Our Director Compensation program reflects our desire to attract, retain and motivate highly qualified individuals who have the skills, experience, expertise and background necessary to serve on the board of directors of a company of our size and regulatory complexity and who can continue to guide the Company to provide long-term value to its stockholders. Accordingly, our Director Compensation program is designed to provide our non-employee directors with a mix of cash and long-term equity compensation that both fairly compensates them for the services they provide to us as non-employee directors and aligns their interests with the long-term interests of our stockholders.

The Governance Committee reviews the full structure and philosophy of our Director Compensation program on an annual basis. In the first half of 2019, the Governance Committee, in consultation with its independent compensation consultant, analyzed the overall level and mix of compensation delivered by our Director Compensation program to all our non-employee directors as compared to the Company’s peer group and conducted a thorough review of current trends and best practices regarding director compensation. During the review, the Governance Committee determined that the then-existing Director Compensation program remained appropriate and therefore did not make any changes to the program other than realigning the compensation of the Chair of the Board and the Lead Independent Director with the compensation of these two roles with respect to the Company’s peer group. As a result of this review, the Governance Committee determined it was appropriate to make the following changes to the Director Compensation program:

Cash Compensation. The Director Compensation program for cash fees for non-employee directors in 2019 was as follows:

Equity Compensation. The Director Compensation policy for equity compensation for non-employee directors in 2019 was as follows:

As a part of our Director Compensation program, non-employee directors may elect, on an annual basis, to defer all or a portion of their cash and equity compensation for service on the Board and/or its committees into deferred restricted stock units (“DSUs”) issued under the Company’s 2015 Omnibus Incentive Plan pursuant to the terms of our Director Compensation Deferral Program (the “Deferral Program”). Grants of DSUs are issued based on the fair market value of our Common Stock on the grant date (measured as the average of the high and low prices of our Common Stock on the grant date) and fully vest one year following the grant date. At the time of deferral, non-employee directors must elect settlement of the DSUs into shares of our Common Stock. In 2019, directors had the option to elect settlement in (i) one distribution on the first anniversary of the date on which Board service is completed, (ii) five equal annual installments beginning on the first anniversary of the date on which Board service is completed, or (iii) one distribution 30 days following the date on which Board service is completed.

Each restricted stock or DSU award, as applicable, granted to a non-employee director in 2019 vests one year from the date of issuance, subject to immediate vesting upon (i) certain changes in the ownership or control of the Company or (ii) the death or disability of the director while serving as a Board member.

Expense Reimbursement and Perquisites. All non-employee directors receive reimbursement for reasonable out-of-pocket expenses incurred in connection with meetings of the Board and its committees and for attending up to three director education programs. Non-employee directors do not receive perquisites.

The following table shows information regarding the compensation paid during 2019 to non-employee directors who served on the Board during the year. Messrs. Roessner and Pizzi were both employees of the Company during 2019 and therefore received no compensation under the Director Compensation program.

The Board believes that directors should hold meaningful equity ownership positions in the Company to help align the interests of directors with those of stockholders. Under our Equity Ownership Policy for directors, non-employee directors are expected to be beneficial owners of shares of Common Stock with a market value equivalent to at least three years of annual cash retainer fees (not including any additional retainer for service as a Committee Chair, Non-Executive Chair of the Board, Lead Independent Director or on an advisory working group or special committee, as adjusted from time to time) within three years of joining the Board. As a result, within three years of joining the Board, each of our non-employee directors is required to hold shares of the Company’s Common Stock with an aggregate value of at least $360,000.

For purposes of the Equity Ownership Policy described above, a non-employee director’s shareholdings include, in addition to shares held outright, unvested restricted stock awards, unvested restricted stock units (“RSUs”), vested and unvested DSUs and the in-the-money portion of vested but unexercised stock options. Each RSU and DSU is valued as a share of the Company’s Common Stock.

Until a non-employee director has met the requirements of our Equity Ownership Policy, he or she is expected to hold 100% of any stock acquired through exercise of a stock option or vesting of restricted stock, net of shares sold to cover the cost of acquisition and any related tax obligation. During 2019, each of the Company’s non-employee directors was in compliance with our guidelines.

The Company’s policies prohibit directors, executive officers and all other employees from engaging in any hedging transactions involving the Company’s securities. This prohibition extends to short selling and trading in derivatives with respect to the Company’s securities. The Company’s Equity Ownership Policy also prohibits directors and executive officers from pledging shares of the Company’s Common Stock as collateral in a loan, financing, or other transaction. The Company’s securities are non-marginable for employees, including executive officers.

In accordance with Section 14A of the Exchange Act, which Congress adopted as part of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, we are asking that you indicate your support, in a non-binding advisory vote, for the compensation policies and practices relating to our NEOs as described in “Compensation Discussion and Analysis,” the accompanying compensation tables and the related narrative appearing on pages 24 through 40 of this Proxy Statement. The next such vote will occur at the 2021 Annual Meeting of Stockholders.

As described in detail in “Compensation Discussion and Analysis,” we strive to provide a majority of compensation for our NEOs in the form of cash and equity incentives that encourage and reward strong long-term performance and align the financial interests of our NEOs with the interests of our stockholders. Although, as an advisory vote, this proposal is not binding on the Board or the Compensation Committee, the Board and the Compensation Committee, in exercise of their fiduciary duties, will consider the outcome of the advisory vote in determining future compensation decisions.

Stockholders are being asked to vote on the following resolution:

RESOLVED, that the stockholders approve, on an advisory basis, the compensation of the Named Executive Officers, as disclosed in the Company’s Proxy Statement for the 2020 Annual Meeting of Stockholders pursuant to the compensation disclosure rules of the SEC (Item 402 of Regulation S-K), including the “Compensation Discussion and Analysis,” the compensation tables and the related narrative disclosures.

The Audit Committee of the Board is responsible for the appointment, compensation, retention and oversight of the independent registered public accounting firm responsible for auditing the Company’s consolidated financial statements. The Audit Committee has appointed Deloitte & Touche LLP (“Deloitte”) as the Company’s independent registered public accounting firm for the fiscal year ending December 31, 2020, and we are asking the stockholders to ratify its appointment of Deloitte. Deloitte has been retained as the Company’s independent registered public accounting firm since 1994. The Audit Committee and the Board believe that the continued retention of Deloitte to serve as our independent registered public accounting firm is in the best interests of the Company and its stockholders.

If the stockholders fail to ratify the appointment, the Audit Committee of the Board will reconsider the appointment but is not obligated to appoint another independent registered public accounting firm. Even if the appointment is ratified, the Audit Committee in its discretion may direct the appointment of a different independent auditor at any time during the year if the Audit Committee determines that such a change would be in the best interests of the Company and its stockholders.

A representative of Deloitte is expected to attend the Annual Meeting, will be given an opportunity to make a statement and will be available to respond to appropriate questions from stockholders.

The aggregate fees billed by Deloitte and their respective affiliates for professional services rendered in 2019 and 2018 are as follows:

The Audit Committee is responsible for the audit fee negotiations associated with the Company’s retention of Deloitte and all audit and non-audit services and fees were pre-approved by the Audit Committee either individually or by category. The Audit Committee has reviewed the nature of all non-audit services provided by Deloitte and concluded that the provision of such services is compatible with maintaining the firm’s ability to serve as our independent registered public accounting firm.

Pursuant to its charter, the Audit Committee pre-approves all audit and permissible non-audit services provided by the independent auditors. The Audit Committee charter allows the Audit Committee to delegate its authority to pre-approve services to one or more Audit Committee members, provided that the designees present the pre-approvals to the full Audit Committee at its next meeting.

In accordance with SEC rules, we have set forth below a stockholder proposal from John Chevedden, along with the supporting statement of the stockholder proponent. We are not responsible for any inaccuracies that it may contain. Mr. Chevedden has notified us that he is the beneficial owner of no less than 100 shares of the Company’s Common Stock and intends for the following proposal to be presented at the 2020 Annual Meeting of Stockholders. Mr. Chevedden’s address is 2215 Nelson Ave., No. 205 Redondo Beach, Calif. 90278. In accordance with Rule 14a-8(h) of the Exchange Act, the stockholder proposal is required to be voted on at the 2020 Annual Meeting of Stockholders only if properly presented by the stockholder proponent or his qualified representative at the meeting.

“Proposal 4 - Simple Majority Vote

RESOLVED, Shareholders request that our board take each step necessary so that each voting requirement in our charter and bylaws (that is explicit or implicit due to default to state law) that calls for a greater than simple majority vote be eliminated, and replaced by a requirement for a majority of the votes cast for and against applicable proposals, or a simple majority in compliance with applicable laws. If necessary this means the closest standard to a majority of the votes cast for and against such proposals consistent with applicable laws.

Shareholders are willing to pay a premium for shares of companies that have excellent corporate governance. Supermajority voting requirements have been found to be one of 6 entrenching mechanisms that are negatively related to company performance according to “What Matters in Corporate Governance” by Lucien Bebchuk, Alma Cohen and Allen Ferrell of the Harvard Law School. Supermajority requirements are used to block initiatives supported by most shareowners but opposed by a status quo management.

This proposal topic won from 74% to 88% support at Weyerhaeuser, Alcoa, Waste Management, Goldman Sachs, FirstEnergy, McGraw-Hill and Macy's. These votes would have been higher than 74% to 88% if more shareholders had access to independent proxy voting advice. The proponents of these proposals included Ray T. Chevedden and William Steiner. This proposal topic also received overwhelming 99%-support at the 2019 Fortive annual meeting.

Currently a 1%-minority can frustrate the will of our 66%-shareholder majority in an election with 67% of shares casting ballots. In other words a 1%-minority could have the power to prevent shareholders from improving the governance of our company. This can be particularly important during periods of management underperformance and/or an economic downturn.

Currently the role of shareholders is downsized because management can simply say out-to-lunch in response to an overwhelming 66%-vote of shareholders.

The timing is right to improve our corporate governance and send a message that we are not satisfied the poor performance of our stock.

The Board of Directors will consider the voting results on this proposal in their future deliberations regarding the appropriate voting standards within our Amended and Restated Certificate of Incorporation, as amended, and in our Amended and Restated Bylaws. This proposal requires the affirmative vote of a majority of the shares of Common Stock deemed present in person or represented by proxy and entitled to vote on the item at the 2020 Annual Meeting of Stockholders.

In addition to Michael A Pizzi, Chief Executive Officer, the following are our executive officers as of March 24, 2020:

Chad E. Turner is Executive Vice President, Chief Financial Officer of the Company. As Executive Vice President, Chief Financial Officer, Chad Turner is responsible for all finance and accounting functions for the Company, including financial reporting, planning, tax, and treasury. Mr. Turner has been with the Company since 2004 and has served in several leadership roles in finance and beyond. Mr. Turner previously served as head of financial planning and analysis, overseeing the forecasting and performance analysis functions that drive the Company’s strategic direction. Prior to this role, Mr. Turner served as Vice President, Accounting, with experience in all areas of finance including acquisition integration, treasury, risk management, modeling, and due diligence. Prior to joining the Company, Mr. Turner served as Controller for Verestar, Inc. where he oversaw worldwide accounting, reporting, tax, and treasury functions with responsibility for all financial audit requirements and technical research. Mr. Turner started his career in public accounting at Arthur Andersen, and earned his Bachelor of Science degree in accounting from Georgetown University. He holds a Certified Public Accountant designation.

Michael J. Curcio is Executive Vice President, Institutional and Vice Chairman of the Executive Committee of the Company. As Executive Vice President, Institutional, and Vice Chairman of the Executive Committee, Michael Curcio oversees the Company’s Corporate and Advisor services, including the award-winning Equity Edge Online and Liberty platforms, along with the Company’s RIA referral network. Prior to re-joining the Company in 2016, Mr. Curcio was the CEO of Aperture Group, LLC, the parent company of OptionsHouse. A respected veteran of the online brokerage industry, he has a 25-year track record of releasing award-winning products, implementing client retention strategies, and building cross-functional teams. Before joining Aperture Group and OptionsHouse, Mr. Curcio spent 11 years at the Company, last serving as the head of the Company’s brokerage business, in addition to the corporate services and market making channels. Prior to that service to the Company, Mr. Curcio spent 15 years at TD Waterhouse, last serving as EVP of Customer Relationship Management. Mr. Curcio received a BS in Business from the State University of New York, at Plattsburgh. He previously served on the Board of Governors of the Philadelphia Stock Exchange (PHLX), now NASDAQ OMX PHLX.

Alice C. Milligan is Executive Vice President, Chief Customer Officer of the Company. As Executive Vice President, Chief Customer Officer since May 2019, Alice Milligan oversees the Company’s retail products, the digital customer experience, and marketing. Ms. Milligan has an extensive career in financial services, most recently having served as the Chief Digital Client Experience Officer for Citibank’s North America Consumer Bank since 2014. In this role she led the strategy, planning, development, and scaling of the consumer banking digital experience across the full customer lifecycle. Prior to this role she was the Chief Customer and Digital Experience Officer for Citibank’s Global Cards and Consumer Services. Ms. Milligan started her career at American Express, rising through the ranks to become the Senior Vice President of American Express Interactive. In this role she was responsible for strategy, planning, and delivery of American Express Digital, including web, mobile, social, eCommunications, and emerging channels. Ms. Milligan has a MA from Seton Hall University and a BS in Business Administration and Marketing from the College of St. Elizabeth.

Matthew Minetola is Chief Information Officer of the Company. As Chief Information Officer since July 2019, Matthew Minetola is responsible for developing and implementing the overarching technology strategy for the Company. Mr. Minetola leads a team of technologists that drive software development, system architecture, and production support. Mr. Minetola has more than 30 years of global technology leadership experience, most recently having served as Executive Vice President of Technology and Global Chief Information Officer for Travelport, a travel commerce platform, since 2014.

In this role, Mr. Minetola led more than 2,500 technology resources across the globe, set and executed the technology strategy for the Company, and created large-scale data center processing capabilities to support growth. Prior to this role, Mr. Minetola served in a variety of Chief Information Officer and executive technology roles at the HP Corporation, including the Chief Information Officer of the HP Financial Services Unit. Mr. Minetola also held roles at First USA/Bank One, Advanta Corporation, and Dun and Bradstreet. Mr. Minetola earned a BS in computer science, a Master of Engineering from Penn State University, and completed the Management Program at the Wharton School of Business.

Michael Murphy is Senior Managing Director, Retail Brokerage of the Company. Michael Murphy leads the Company’s efforts to deepen and broaden customer relationships across the firm’s network of service professionals and financial consultants. With a career spanning almost 30 years in financial services, Mr. Murphy has held senior leadership roles in customer relationship management, segmentation, strategic planning, and branch management. Prior to joining the Company most recently in 2017, he served as Managing Director of Retail Strategy & Operations at TD Ameritrade since 2013. Preceding this position, Mr. Murphy was the SVP of Relationship Management and Client Service during an earlier tenure at the Company. Mr. Murphy began his career at Waterhouse Investor Services. Mr. Murphy received a BA in Business Economics from the State University of New York at Oneonta and holds FINRA Series 7, 8, 24, and 63 licenses.

Lori S. Sher is Executive Vice President, General Counsel and Corporate Secretary of the Company. As Executive Vice President, General Counsel of the Company and Corporate Secretary of its Board of Directors, Lori Sher oversees the legal function for the Company and its bank and brokerage subsidiaries. Additionally, Ms. Sher has oversight of the Company’s Human Resources function, which is responsible for talent management, compensation and benefits, diversity and inclusion, and employee engagement. Ms. Sher has a depth of experience in many disciplines, including board advisory, corporate securities, corporate governance, M&A and financings, executive compensation, and cybersecurity. Ms. Sher has been with the Company since 2005, previously serving in a number of roles within the legal department, including, most recently, as the Company’s Deputy General Counsel. Prior to joining the Company, Ms. Sher was an associate in the corporate practice group of the international law firm, Holland & Knight LLP where her practice focused on advising technology companies on M&A and general corporate matters. Ms. Sher earned her BA from Emory University, her MS from American University, and her JD cum laude from Tulane Law School. Ms. Sher’s philanthropic efforts include serving since 2016 on the Executive Leadership team of Lawyers Have Heart, a division of the American Heart Association, which raises awareness and public consciousness regarding heart disease and stroke, and as Co-Chair of the Executive Leadership team during 2018 and 2019. Ms. Sher is also a member of the Advisory Council of the non-profit organization STEM for Her.

Brent Simonich is Executive Vice President, Chief Risk Officer of the Company. As Executive Vice President, Chief Risk Officer, Brent Simonich oversees the Company’s Enterprise Risk Management function, as well as the Anti-Money Laundering and Compliance functions. A Company veteran, Mr. Simonich joined the Company in 1999. He has served the Company in several leadership positions, most recently as Corporate Controller, Principal Accounting Officer, and Chief Financial Officer of E*TRADE Securities. Mr. Simonich has experience in finance and risk and controls functions including risk management, accounting, financial reporting, vendor oversight, due diligence and acquisitions, and real estate and physical security. Mr. Simonich has more than 20 years of experience in financial services, coming to the Company as a Certified Public Accountant with Seiler LLP where his focus was in audit and tax. Mr. Simonich holds a Series 27 and Series 99 license. Mr. Simonich serves on the Board of Junior Achievement of Greater Washington. Mr. Simonich earned a B.S. in Business from California Polytechnic State University, San Luis Obispo.

The following table sets forth information regarding the beneficial ownership of the Company’s Common Stock as of March 11, 2020, by (i) each director and nominee; (ii) each NEO; (iii) all current directors and executive officers as a group; and (iv) each person who is known to the Company to beneficially own more than 5% of the outstanding shares of the Common Stock of the Company. Unless otherwise indicated, all persons named as beneficial owners of the Company’s Common Stock have sole voting power and sole investment power with respect to the shares indicated as owned. In addition, unless otherwise indicated, the address for each person named below is c/o E*TRADE Financial Corporation, 671 North Glebe Road, Arlington, Virginia, 22203.

The following table sets forth information regarding the beneficial ownership of the Company’s Series A and Series B Preferred Stock as of March 11, 2020, by (i) each director and nominee; (ii) each NEO; (iii) all current directors and executive officers as a group; and (iv) each person who is known to the Company to beneficially own more than 5% of the outstanding shares of the Series A or Series B Preferred Stock of the Company. Unless otherwise indicated, all persons named as beneficial owners of the Company’s Common Stock have sole voting power and sole investment power with respect to the shares indicated as owned. In addition, unless otherwise indicated, the address for each person named below is c/o E*TRADE Financial Corporation, 671 North Glebe Road, Arlington, Virginia, 22203.

The Compensation Discussion and Analysis that follows provides a description of our compensation program for each of the individuals listed below. We refer to these individuals throughout the Compensation Discussion and Analysis and the tables and narratives that follow as our named executive officers, or NEOs. For 2019, our named executive officers were as follows:

Mr. Pizzi served as our Chief Operating Officer until August 15, 2019, when he was appointed as our Chief Executive Officer. Mr. Roessner served as our Chief Executive Officer until August 14, 2019.

We had strong financial results in 2019 across a range of key metrics. These include:

Our compensation program for our NEOs is designed to attract, motivate and retain highly qualified individuals and establish a strong link between their pay and the achievement of our business goals. We seek to accomplish these objectives by maintaining a pay-for-performance program heavily weighted toward incentives that promote sustainable long-term performance, as follows:

For PSUs granted in 2019, the Compensation Committee set the performance criteria based upon the achievement of a cumulative EPS target over the three-year period and an average ROE target over the three-year period.

The Compensation Committee believes that granting a mix of performance-based vesting and time-based vesting awards provides the best method to both align the economic interests of our NEOs with those of our stockholders and ensure that a significant portion of each NEO’s compensation is tied to our long-term stock performance.

Our 2019 compensation program for our NEOs contains the following notable good corporate governance features:

2019 Say-on-Pay Vote. At our 2019 Annual Meeting of Stockholders, stockholders voted overwhelmingly in favor of our compensation program for our NEOs through our annual “Say-on-Pay vote.” The Compensation Committee believes this approval by our stockholders shows strong support for our compensation philosophy of placing significant weight on incentive pay aligning pay closely with performance. We continue to use this philosophy as the basis for our compensation program.

Fiscal 2019 Business Highlights. Our business strategy in 2019 focused on four key objectives: (1) leverage our brand, hybrid support model, and leading technology for scale and growth, (2) empowering self-directed retail customers through a powerful digital offering and professional guidance, (3) capitalizing on symbiotic institutional channels to drive growth, and (4) generating robust earnings growth and returns. The Company’s unrivaled and tech-forward brand is synonymous with digital brokerage and drives outsized awareness and consideration among business-to-customer and business-to-business audiences. We are able to serve peak volumes across channels with capacity for growth and acquisition through our strong and scalable infrastructure. Our customers benefit from digitally led experiences, complemented by professional advice and support. We cater to the complex and unique needs of traders, investors, stock plan administrators and participants, and independent registered investment advisors. The Company has three core digital offerings for the retail investor—trading, investing, and banking. With trading, we maintain a leading position among active and derivatives traders through the Power E*TRADE web-based platform and support model. On the investing front we connect customers with a range of easy-to-use wealth management solutions. And lastly, we are advancing digital banking capabilities to help increase engagement with customers and prospects. Our executive compensation program has been designed to recognize and support these efforts.

In determining the appropriate compensation for our NEOs in 2019, the Board (with respect to the CEO) and the Compensation Committee (with respect to the other NEOs) considered our business and financial performance. In addition to our metrics and financial results during 2019, they considered the Company’s strategic positioning, the Company’s accomplishment of various operational, strategic and growth goals, the competitive environment, market developments and the macro-economic environment, as well as compensation of each of the NEO’s internal and external peers.

The Company’s experienced executives have continued to deliver on our key business objectives, and the Board and the Compensation Committee recognized the following achievements in particular:

Compensation Committee. The Compensation Committee is composed entirely of independent directors. The Compensation Committee is responsible for establishing and administering compensation programs for our senior executives, including programs for the NEOs. The Compensation Committee reviews and approves NEO compensation and, with respect to the compensation of the CEO, recommends his compensation to the independent members of the full Board for approval.

Compensation Consultants. The Compensation Committee has full authority to retain any consultants it deems appropriate. In 2019, the Compensation Committee again retained Pay Governance LLC as its outside compensation consultant to advise the Compensation Committee on matters including executive compensation practices and market compensation levels. Representatives from Pay Governance LLC attended meetings of the Compensation Committee. No services were provided by Pay Governance LLC to the Company outside of its engagement with the Compensation Committee and the Governance Committee as described above on page 14 of this Proxy Statement under the heading “Director Compensation”. The Compensation Committee considered all relevant factors in determining the independence of Pay Governance LLC, including those set forth in Rule 10C-1(b)(4)(i) through (vi) under the Exchange Act, and determined no conflicts of interest existed with respect to the Committee’s compensation consultant.

Role of Management. The Compensation Committee works with management, led by the CEO, in an effort to ensure that our NEO compensation programs effectively meet the Compensation Committee’s objectives of retaining and motivating highly qualified individuals with the skills and experience necessary to achieve our key business objectives and rewarding desired performance and achievement of goals. In particular, the Compensation Committee considers the CEO’s review of the performance of the other executive officers, given his daily experience with them and particular knowledge of their roles and accomplishments. However, the Compensation Committee ultimately makes its own determinations regarding the form and amount of each NEO’s compensation and may accept or reject any recommendation from its consultants and management. In addition, the CEO is not present when the Compensation Committee or independent members of the full Board determine his compensation.

Comparative Data. To determine whether our compensation programs are competitive, the Compensation Committee considered publicly available data provided by Pay Governance LLC concerning programs and compensation levels offered by other companies as well as third party survey information in relevant markets and our industry. In particular, the Compensation Committee reviewed compensation data for the companies listed below, although it did not target a specific percentile for comparing compensation or place specific weights on the sources of pay information. Instead, it used this information as a reference point when considering whether compensation was appropriate and competitive.

The Compensation Committee conducts a thorough review of the peer comparator group each year to ensure the size, scope, performance and business focus of the peer comparator companies reflect the Company’s competitive environment. In 2019, the Compensation Committee, with assistance from Pay Governance LLC, determined that the peer comparator group set in 2018 continued to reflect the competitive environment with respect to attracting customers and talent and therefore did not make any changes. The peer comparator group companies that we used in 2019 are as follows:

The following chart provides a brief overview of the elements and objectives of our compensation program for our NEOs:

The total compensation in 2019 for our NEOs, including each element of compensation and changes in particular elements with respect to certain individuals from 2019, are described below.

At least once a year, the Compensation Committee reviews “tally sheets” for each of the NEOs. These tally sheets are prepared by Pay Governance LLC, the Compensation Committee’s independent compensation consultant, and quantify the elements of each NEO’s total compensation, including potential total annual compensation at different performance levels and the value of outstanding equity awards. The Compensation Committee did not recommend specific changes for NEOs’ fiscal 2019 compensation based on this particular review, although it uses the tally sheet information as a resource when considering executive compensation matters.

The differences in pay among NEOs is a result of the Compensation Committee’s review of each NEO’s position and level of authority within the Company, experience, unique skill sets, competitive level of total compensation as compared with internal and external peers and/or individual negotiations in connection with accepting employment or a promotion with the Company. The Compensation Committee also considers compensation of our NEOs in light of changes in roles and responsibilities. The Compensation Committee does not place a specific weight or emphasis on any of these factors.

2019 Performance Metrics. Our business strategy for 2019 was to leverage our brand, hybrid support model, and leading technology for scale and growth, and to empower self-directed retail customers through a powerful digital offering and professional guidance. Accordingly, our incentive compensation program focused on quantitative areas, but included a significant element associated with strategic and qualitative performance.

The cash bonuses awarded to NEOs for 2019 performance were based 70% on the Company’s pre-tax income for the year and 30% on the achievement of specified quantitative key business metrics, including net new retail accounts, net new retail assets, margin contribution, daily average revenue trades, net new advisory services assets, and new stock plan assets under management. In addition, the Compensation Committee had discretion to adjust the overall cash bonus pool upward or downward by 20%. For purposes of the annual cash incentive plan, in accordance with an exclusions framework consistently used historically and approved by the Compensation Committee, pre-tax income excludes certain costs relating to regulatory, structural, legal and compliance, executive severance, business disruption, strategic investments and legacy provision (benefit) for loan losses.

The PSUs granted to NEOs that were subject to vesting based solely on 2019 performance were based 50% on pro forma EPS targets relating to 2019 and 50% on pro forma ROE targets relating to 2019. In addition, the Compensation Committee had discretion to adjust the overall performance factors downward by 20%.

For additional information regarding the annual cash bonuses paid to the NEOs in early 2020 for 2019 performance and the vesting and settlement of the PSUs that were granted with respect to 2019 performance, please see pages 30-31 and 35 of this Proxy Statement.

During 2019 each of our NEOs was compensated in line with their then effective employment agreement, equity award agreements and terms of compensation, as applicable.

Compensation of Our Chief Executive Officer and Former Executive Vice President, Chief Operating Officer. In 2019 Mr. Pizzi received annual equity compensation awards for 2019 in the amount of $2,950,000 ($1,350,000 in the form of PSUs and $1,600,000 in the form of RSUs). Upon Mr. Pizzi’s appointment as our CEO effective August 15, 2019, Mr. Pizzi’s salary was increased to $1,000,000 and he received a one-time grant of RSUs with a grant date fair market value of $250,000, which vest ratably on each of the first three anniversaries of the grant date, and a one-time grant of PSUs with a grant date fair market value of $250,000, which will vest and settle based on the achievement of performance goals over a single three-year performance period ending on December 31, 2021. The value and form of such one-time awards represent the difference between Mr. Pizzi’s annual equity compensation targets as Chief Operating Officer and his corresponding targets as CEO on a pro-rata basis for the period of his service as CEO during 2019.

Compensation of our Executive Vice President, Chief Financial Officer. In 2019, Mr. Turner received an annual base salary of $500,000 and annual equity compensation in the amount of $525,000 in the form of PSUs and he also received an annual equity award in the amount of $475,000 in the form of RSUs with respect to 2018 performance.

Compensation of our Executive Vice President, Institutional and Vice Chairman of the Executive Committee. In 2019, Mr. Curcio received an annual base salary of $600,000 and annual equity compensation awards for 2019 in the amount of $1,800,000 ($900,000 in the form of PSUs and $900,000 in the form of RSUs).

Compensation of our Executive Vice President, Chief Customer Officer. In 2019, Ms. Milligan received an annual base salary of $600,000 and annual equity compensation awards for 2019 in the amount of $1,250,000 ($625,000 in the form of PSUs and $625,000 in the form of RSUs). Ms. Milligan also received a one-time cash sign-on bonus in the amount of $400,000, a one-time bonus grant of RSUs with a grant date fair market value of $250,000, which vests ratably on each of the first three anniversaries of the grant date, and a one-time grant of RSUs representing the value of unvested equity awards from Ms. Milligan’s former employer with a grant date fair market value of $613,200, which vests ratably on each of the first three anniversaries of the grant date.

Compensation of our Executive Vice President, General Counsel and Corporate Secretary. In 2019 Ms. Sher received an annual base salary of $600,000 and annual equity compensation awards for 2019 in the amount of $1,225,000 ($550,000 in the form of PSUs and $675,000 in the form of RSUs).

Compensation of Our Former Chief Executive Officer. Mr. Roessner entered into an employment agreement with the Company effective September 12, 2016, as amended, (the “Roessner Agreement”). Pursuant to its terms, the Roessner Agreement expired on December 31, 2019.

For 2019, the Roessner Agreement provided that Mr. Roessner would receive an annual base salary of $1,000,000, an annual cash performance bonus target of $2,500,000 and annual equity compensation of $4,500,000 ($2,250,000 in the form of PSUs and $2,250,000 in the form of RSUs).

As previously noted, Mr. Roessner served as the Company’s Chief Executive Officer until August 14, 2019. The Company entered into a Transition Agreement with Mr. Roessner effective August 12, 2019 whereby he agreed to serve in an advisory role through December 31, 2019, when his employment with the Company ended. In line with the terms of his employment and equity award agreements, Mr. Roessner received the following payments and benefits: (i) a lump sum cash payment equal to the sum of his annual base salary and target annual cash performance bonus, (ii) reimbursement for the cost of medical, dental and vision coverage for up to 24 months, and (iii) continued vesting of outstanding equity awards, subject to his continued compliance with customary non-competition, non-solicitation, confidentiality and non-disparagement covenants.

The annual base salary payable to each of our NEOs was set at a level that is reflective of the NEO's position within the Company, experience, unique skills, internal peer and external peer group salaries, and individual negotiations undertaken during the hiring process. We strive to set base salaries for each of our NEOs at levels that are competitive with those paid to similarly situated executives at our peer companies. For 2019, neither the Company’s Board of Directors nor its Compensation Committee made any significant changes to the base salaries of our NEOs, other than the increase to Mr. Pizzi’s base salary in connection with his appointment as our CEO.

Annual Cash Incentive Awards. This cash-based element of compensation provides NEOs with an incentive and a reward for achieving meaningful near-term performance objectives that the Compensation Committee believes will lead to sustainable long-term performance. The Compensation Committee believes that it is important to rigorously assess achievement of our performance goals in determining whether and how much to pay in cash bonuses, but that it is also important to retain a degree of flexibility given the nature of our business. The target amount for each of our NEOs was set at a level that is reflective of each individual’s position within the Company, the importance of the various business areas or functions overseen to the Company’s strategy and success and each individual’s overall compensation.

Cash Awards for 2019 Performance. In 2019, the Compensation Committee established target cash bonus awards for each of our NEOs, in the amounts set forth in the “Grants of Plan-Based Awards” table, for which the actual payout amounts would depend on the Compensation Committee’s review of our 2019 performance against the performance criteria described below. In early 2020, after reviewing both our financial and strategic performance, the Compensation Committee approved a total bonus pool based on the factors described below and then determined appropriate individual payments. In determining the total bonus pool for 2019, the Compensation Committee determined that (i) the pre-tax income of the Company, which generally accounts for 70% of the bonus pool, was slightly below budget; and (ii) the Company’s key business metrics on an aggregate basis, which generally account for 30% of the bonus pool, was also slightly below budget; however, key individual metrics within the aggregated metric out-performed their respective targets, including the assets of new corporate services implementations, the generation of net new retail accounts, net new corporate services retail assets, net new banking assets, and net new banking accounts, and DARTs. The achievement of these pre-established performance criteria resulted in a payout factor that was equal to 97.6% of the accrued target bonus pool.

Individual Cash Bonus Payouts. In determining the individual NEO payments from this bonus pool, the Board (with respect to the CEO) and the Compensation Committee primarily considered the target amount for each of our NEOs. This resulted in each of Messrs. Pizzi, Turner and Curcio, Mses. Milligan and Sher, and Mr. Roessner receiving payments of $1,710,000, $540,000, $1,270,000, $635,000, $585,000 and $2,440,000, respectively. In paying cash bonuses below targets, the Board (with respect to the CEO) and the Compensation Committee recognized the Company’s overall results during the year and continued to emphasize its objective to align pay with performance.

Long-Term Incentive Compensation Practices for 2019. We generally grant each of our NEOs an equal mix of both performance-vesting PSUs and time-vesting RSUs. The Compensation Committee believes that awarding an equal mix of time-vesting equity awards and performance-vesting equity awards based on pre-established goals achieves a balance in our equity-based compensation program and serves to further align the interests of our NEOs and our stockholders. Specifically, the time-vesting RSU grants provide retention value, while the PSU grants help to further ensure a strong pay-for-performance alignment of our compensation program with stockholder interests and will further motivate our NEOs to strive to achieve our key long-term business objectives. The target amount for each of our NEOs was set at a level that is reflective of each individual’s position within the Company, the importance of the various business areas or functions overseen to the Company’s strategy and success and each individual’s overall compensation.

PSU Grants Relating to 2019 Performance. For 2019, we transitioned to granting PSU awards in which payouts are based on three-year goals set at the beginning of each performance period. Accordingly, the PSUs that were granted to our NEOs in 2019 vest at the end of a three-year performance period ending on December 31, 2021.

In addition, Messrs. Pizzi, Curcio and Roessner and Ms. Sher were also each granted PSUs in 2018, of which a total of one-third were subject to vesting over a one-year performance period relating to 2019, and Messrs. Pizzi, Curcio and Roessner were each granted PSUs in 2017, of which a total of one-third were subject to vesting over a one-year performance period relating to 2019 performance goals. Accordingly, for Messrs. Pizzi, Curcio and Roessner and Ms. Sher, a total of one-third of the PSUs granted in 2018 and, for Messrs. Pizzi, Curcio and Roessner, a total of one-third of the PSUs granted in 2017 were subject to vesting based on performance goals relating to 2019.

The performance goals that apply to the PSUs that were subject to vesting based solely on 2019 performance (the “2019 PSUs”) were established at the beginning of 2019 by the Compensation Committee. One-half of the 2019 PSUs were subject to the Company’s achievement in 2019 of pro forma EPS targets, and the other one-half of the 2019 PSUs were subject to pro forma ROE targets. In February 2020, the Compensation Committee reviewed 2019 performance relative to the pre-established goals and, based on that performance, confirmed that the Company had achieved 97.4% of overall target performance with respect to the 2019 PSUs.

RSU Grants Made in 2019. The RSUs granted to our NEOs in 2019 vest ratably over a three-year period, each subject to continued service to the Company.

The Compensation Committee believes that requiring significant stock ownership by our NEOs further aligns their interests with those of our stockholders. Under our Equity Ownership Policy in 2019:

For purposes of the Equity Ownership Policy described above, an NEO’s shareholdings include, in addition to shares held outright, any unvested RSUs that vest subject solely to the NEO’s continued service to the Company. Each RSU is valued as a share of the Company’s Common Stock.

The Compensation Committee periodically reviews compliance with these ownership requirements. As of December 31, 2019, all of our NEOs were in compliance with the Equity Ownership Policy.

Our Incentive Compensation Recoupment Policy is applicable to all NEOs and certain other employees. If the Compensation Committee determines that incentive compensation was overpaid as a result of a restatement of our reported financial results or any inaccurate data used to calculate such compensation, the Compensation Committee will review the cash bonus and long-term incentive plan awards granted, vested or accrued and determine the amount and kind of the

overpayment. To the extent practicable, in the best interests of stockholders, and as permitted by applicable law, the Compensation Committee will seek to recover or cancel any such overpayments. The Compensation Committee may make determinations of overpayment at any time through the date the Company files its audited consolidated financial statements for the fiscal year that follows the year for which the inaccurate performance criteria were measured. However, if the Compensation Committee determines that any person purposefully provided inaccurate information or otherwise was culpable in the inaccuracy of the performance metrics, the Compensation Committee is entitled to determine that the overpayment with respect to such person is the entire amount of the bonus or other incentive payment or equity awarded for the applicable year, and without regard to when the event occurred.

As described in detail (including a quantification of potential benefits) under “Potential Payments on Termination or Change in Control” below, we have entered into agreements with Messrs. Pizzi, Curcio and Turner and Mses. Milligan and Sher providing for severance benefits, including enhanced severance benefits in connection with certain qualifying terminations of employment in connection with a change in control, as well as certain other benefits outside of a change in control. The Compensation Committee periodically reviews these arrangements and considers the costs and benefits, but believes they are appropriate to help alleviate any uncertainty and concern these individuals may have over being terminated and therefore help to ensure that they remain focused solely on their duties. The Compensation Committee balances the potential costs of these arrangements with the need to retain these individuals in a market for top executive candidates that has become increasingly competitive. Our arrangements with these individuals do not provide for tax gross-ups, including with respect to any excise taxes resulting from Section 280G of the Internal Revenue Code.

We do not offer a defined benefit pension plan or a SERP for our executives and only provide matching contributions to our 401(k) plan, which are made for NEOs in the same manner as for our other employees.

We offer a non-qualified deferred compensation plan for our NEOs, but the amounts in a participating executive’s plan account consist solely of the deferred compensation portion of his or her salary or cash incentive payments (as elected by the executive) and the market return on the deferred amounts, and we do not provide matching contributions or guaranteed returns. We have retained life insurance policies to support the payment of obligations under this plan.

Our philosophy is to provide minimal perquisites. We only provide NEOs with an “umbrella” liability insurance policy, providing for insurance coverage for the executive beyond what the executive has retained on his or her own behalf, with a cost per individual of less than $5,000 per year. Beyond this, there are no perquisites offered to our NEOs with anything other than a de minimis value.

The Company’s policies prohibit directors, executive officers and all other employees from engaging in any hedging transactions involving the Company’s securities. This prohibition extends to short selling and trading in derivatives with respect to the Company’s securities. The Company’s Equity Ownership Policy also prohibits directors and executive officers from pledging shares of the Company’s Common Stock as collateral in a loan, financing, or other transaction. The Company’s securities are non-marginable for employees, including executive officers.

Section 162(m) of the Internal Revenue Code places a limit of $1 million per year on the amount of compensation paid to certain of our executive officers that the Company may deduct for federal income tax purposes.

The Tax Cuts and Jobs Act, enacted on December 22, 2017, substantially modified Section 162(m) and, among other things, eliminated the previously applicable performance-based exception to the $1 million deduction limit effective as of January 1, 2018. As a result, beginning in 2018, compensation paid to certain executive officers in excess of $1 million is generally nondeductible, whether or not it is performance-based.

The Tax Cuts and Jobs Act includes a transition rule under which the changes to Section 162(m) described above will not apply to compensation payable pursuant to a written binding contract that was in effect on November 2, 2017 and is not subsequently materially modified. However, to maintain flexibility in compensating executive officers in accordance with the considerations described in this “Compensation Discussion and Analysis,” the Compensation Committee will not limit its actions with respect to executive compensation to preserve deductibility under Section 162(m) if the Committee determines that doing so is in the best interests of the Company.

During 2019, the Compensation Committee considered the risk profile of our compensation programs, including a review of both executive and non-executive compensation in a series of meetings with Pay Governance LLC, its independent compensation consultant, and members of our Legal, Human Resources and Risk teams. In particular, the Compensation Committee requested that Pay Governance LLC review all of our incentive plans. We may periodically adjust individual plans in response to this review to ensure that the plans do not pose a material risk to the Company. We believe the compensation program for our NEOs supports long-term growth and does not encourage excessive risk-taking because of the following features, as further described in this “Compensation Discussion and Analysis”:

The information contained in this report shall not be deemed to be “soliciting material” or “filed” or incorporated by reference in future filings with the SEC, or subject to the liabilities of Section 18 of the Exchange Act, except to the extent that the Company specifically incorporates it by reference into a document filed under the Securities Act of 1933, as amended (the “Securities Act”), or the Exchange Act.

The Compensation Committee reviewed and discussed this “Compensation Discussion and Analysis” set forth in this Proxy Statement with management. Based on the above-mentioned review and discussions with management, the Compensation Committee recommended to the Board that the “Compensation Discussion and Analysis” be included in this Proxy Statement.

Submitted by the Compensation Committee of the Board of Directors:

As discussed above, at various times during 2019, Ms. Saeger and Messrs. Carbone, Healy, Kabat and Weinreich served on the Compensation Committee. None of these individuals was at any time during 2019, or at any other time, an officer or employee of the Company. No executive officer of the Company serves as a member of the board of directors or compensation committee of any other entity that has one or more executive officers serving as a member of the Company’s Board or Compensation Committee.

The following table shows the annual and long-term compensation paid or accrued to the Company’s named executive officers, which consist of its Chief Executive Officer, its Executive Vice President, Chief Financial Officer, its Executive Vice President, Institutional and Vice Chairman of the Executive Committee, its Executive Vice President, Chief Customer Officer, its Executive Vice President, General Counsel and Corporate Secretary, and its former Chief Executive Officer.