

| Trupanion, Inc. Condensed Consolidated Statements of Operations (in thousands, except share data) | |||||||||||||||||||||||
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||
| (unaudited) | |||||||||||||||||||||||
| Revenue: | |||||||||||||||||||||||
| Subscription business | $ | 242,156 | $ | 208,618 | $ | 475,220 | $ | 409,752 | |||||||||||||||
| Other business | 111,401 | 106,182 | 220,312 | 211,169 | |||||||||||||||||||
| Total revenue | 353,557 | 314,800 | 695,532 | 620,921 | |||||||||||||||||||
| Cost of revenue: | |||||||||||||||||||||||
| Subscription business | 195,488 | 175,740 | 385,333 | 347,871 | |||||||||||||||||||
| Other business | 103,242 | 98,791 | 204,269 | 196,554 | |||||||||||||||||||
Total cost of revenue(1), (2) | 298,730 | 274,531 | 589,602 | 544,425 | |||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||
Technology and development(1) | 8,586 | 8,190 | 16,658 | 15,150 | |||||||||||||||||||
General and administrative(1) | 20,122 | 15,253 | 40,014 | 29,926 | |||||||||||||||||||
New pet acquisition expense(1) | 19,843 | 17,874 | 40,359 | 34,717 | |||||||||||||||||||
| Depreciation and amortization | 3,962 | 4,376 | 7,753 | 8,161 | |||||||||||||||||||
| Total operating expenses | 52,513 | 45,693 | 104,784 | 87,954 | |||||||||||||||||||
| Loss from investment in joint venture | — | (47) | (305) | (150) | |||||||||||||||||||
| Operating income (loss) | 2,314 | (5,471) | 841 | (11,608) | |||||||||||||||||||
| Interest expense | 3,682 | 3,655 | 6,893 | 7,251 | |||||||||||||||||||
| Other (income), net | (11,914) | (3,220) | (15,154) | (6,063) | |||||||||||||||||||
| Income (loss) before income taxes | 10,546 | (5,906) | 9,102 | (12,796) | |||||||||||||||||||
| Income tax (benefit) expense | 1,133 | (44) | 1,172 | (82) | |||||||||||||||||||
| Net income (loss) | $ | 9,413 | $ | (5,862) | $ | 7,930 | $ | (12,714) | |||||||||||||||
| Net income (loss) per share: | |||||||||||||||||||||||
| Basic | $ | 0.22 | $ | (0.14) | $ | 0.19 | $ | (0.30) | |||||||||||||||
| Diluted | $ | 0.22 | $ | (0.14) | $ | 0.18 | $ | (0.30) | |||||||||||||||
| Weighted average shares of common stock outstanding: | |||||||||||||||||||||||
| Basic | 42,872,153 | 42,078,271 | 42,734,426 | 41,997,683 | |||||||||||||||||||
| Diluted | 43,325,704 | 42,078,271 | 43,544,325 | 41,997,683 | |||||||||||||||||||
(1)Includes stock-based compensation expense as follows: | Three Months Ended June 30, | Six Months Ended June 30, | |||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||
| Veterinary invoice expense | $ | 774 | $ | 854 | $ | 1,544 | $ | 1,778 | |||||||||||||||
| Other cost of revenue | 605 | 541 | 1,094 | 1,007 | |||||||||||||||||||
| Technology and development | 1,470 | 1,261 | 2,621 | 2,515 | |||||||||||||||||||
| General and administrative | 5,047 | 3,861 | 9,575 | 7,310 | |||||||||||||||||||
| New pet acquisition expense | 1,560 | 2,129 | 4,452 | 4,188 | |||||||||||||||||||
| Total stock-based compensation expense | $ | 9,456 | $ | 8,646 | $ | 19,286 | $ | 16,798 | |||||||||||||||
(2)The breakout of cost of revenue between veterinary invoice expense and other cost of revenue is as follows: | |||||||||||||||||||||||
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||
| Veterinary invoice expense | $ | 255,580 | $ | 231,102 | $ | 503,030 | $ | 464,671 | |||||||||||||||
| Other cost of revenue | 43,150 | 43,429 | 86,572 | 79,754 | |||||||||||||||||||
| Total cost of revenue | $ | 298,730 | $ | 274,531 | $ | 589,602 | $ | 544,425 | |||||||||||||||
| Trupanion, Inc. Condensed Consolidated Balance Sheets (in thousands, except share data) | |||||||||||
| June 30, 2025 | December 31, 2024 | ||||||||||
| (unaudited) | |||||||||||
| Assets | |||||||||||
| Current assets: | |||||||||||
| Cash and cash equivalents | $ | 122,742 | $ | 160,295 | |||||||
| Short-term investments | 196,854 | 147,089 | |||||||||
| Accounts and other receivables, net of allowance for doubtful accounts of $1,357 at June 30, 2025 and $1,117 at December 31, 2024 | 292,820 | 274,031 | |||||||||
| Prepaid expenses and other assets | 16,665 | 15,912 | |||||||||
| Total current assets | 629,081 | 597,327 | |||||||||
| Restricted cash | 41,729 | 39,235 | |||||||||
| Long-term investments | 167 | 373 | |||||||||
| Property, equipment, and internal-use software, net | 101,785 | 102,191 | |||||||||
| Intangible assets, net | 26,134 | 13,177 | |||||||||
| Other long-term assets | 7,904 | 17,579 | |||||||||
| Goodwill | 40,989 | 36,971 | |||||||||
| Total assets | $ | 847,789 | $ | 806,853 | |||||||
| Liabilities and stockholders’ equity | |||||||||||
| Current liabilities: | |||||||||||
| Accounts payable | $ | 8,670 | $ | 11,532 | |||||||
| Accrued liabilities and other current liabilities | 37,629 | 33,469 | |||||||||
| Reserve for veterinary invoices | 52,523 | 51,635 | |||||||||
| Deferred revenue | 272,120 | 251,640 | |||||||||
| Long-term debt - current portion | 1,350 | 1,350 | |||||||||
| Total current liabilities | 372,292 | 349,626 | |||||||||
| Long-term debt | 113,116 | 127,537 | |||||||||
| Deferred tax liabilities | 2,007 | 1,946 | |||||||||
| Other liabilities | 4,920 | 4,476 | |||||||||
| Total liabilities | 492,335 | 483,585 | |||||||||
| Stockholders’ equity: | |||||||||||
| Common stock: $0.00001 par value per share, 100,000,000 shares authorized; 44,015,958 and 42,987,772 issued and outstanding at June 30, 2025; 43,516,631 and 42,488,445 shares issued and outstanding at December 31, 2024 | — | — | |||||||||
| Preferred stock: $0.00001 par value per share, 10,000,000 shares authorized; no shares issued and outstanding | — | — | |||||||||
| Additional paid-in capital | 587,289 | 568,302 | |||||||||
| Accumulated other comprehensive income (loss) | 2,657 | (2,612) | |||||||||
| Accumulated deficit | (217,958) | (225,888) | |||||||||
| Treasury stock, at cost: 1,028,186 shares at June 30, 2025 and December 31, 2024 | (16,534) | (16,534) | |||||||||
| Total stockholders’ equity | 355,454 | 323,268 | |||||||||
| Total liabilities and stockholders’ equity | $ | 847,789 | $ | 806,853 | |||||||
| Trupanion, Inc. Condensed Consolidated Statements of Cash Flows (in thousands) | |||||||||||||||||||||||
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||
| (unaudited) | |||||||||||||||||||||||
| Operating activities | |||||||||||||||||||||||
| Net income (loss) | $ | 9,413 | $ | (5,862) | $ | 7,930 | $ | (12,714) | |||||||||||||||
| Adjustments to reconcile net income (loss) to cash provided by operating activities: | |||||||||||||||||||||||
| Depreciation and amortization | 3,962 | 4,376 | 7,753 | 8,161 | |||||||||||||||||||
| Stock-based compensation expense | 9,456 | 8,646 | 19,286 | 16,798 | |||||||||||||||||||
| Realized gain on nonmonetary exchange of preferred stock investment | (7,783) | — | (7,783) | — | |||||||||||||||||||
| Other, net | 601 | (116) | 951 | (318) | |||||||||||||||||||
| Changes in operating assets and liabilities: | |||||||||||||||||||||||
| Accounts and other receivables | (2,050) | (7,508) | (18,015) | (18,226) | |||||||||||||||||||
| Prepaid expenses and other assets | (380) | 2,010 | (584) | 2,297 | |||||||||||||||||||
| Accounts payable, accrued liabilities, and other liabilities | (536) | 3,404 | 990 | (1,727) | |||||||||||||||||||
| Reserve for veterinary invoices | (1,710) | (1,650) | 697 | (2,535) | |||||||||||||||||||
| Deferred revenue | 4,051 | 3,555 | 19,764 | 17,554 | |||||||||||||||||||
| Net cash provided by operating activities | 15,024 | 6,855 | 30,989 | 9,290 | |||||||||||||||||||
| Investing activities | |||||||||||||||||||||||
| Purchases of investment securities | (101,125) | (62,056) | (142,000) | (81,249) | |||||||||||||||||||
| Maturities and sales of investment securities | 61,022 | 36,673 | 94,264 | 55,678 | |||||||||||||||||||
| Purchases of property, equipment, and internal-use software | (2,977) | (2,880) | (4,904) | (5,945) | |||||||||||||||||||
| Other | 613 | 546 | 1,200 | 1,062 | |||||||||||||||||||
| Net cash used in investing activities | (42,467) | (27,717) | (51,440) | (30,454) | |||||||||||||||||||
| Financing activities | |||||||||||||||||||||||
| Repayment of debt financing | (15,187) | (337) | (15,525) | (675) | |||||||||||||||||||
| Proceeds from exercise of stock options | 303 | 99 | 1,327 | 471 | |||||||||||||||||||
| Shares withheld to satisfy tax withholding | (774) | (343) | (1,688) | (588) | |||||||||||||||||||
| Other | (230) | (377) | (460) | (452) | |||||||||||||||||||
| Net cash used in financing activities | (15,888) | (958) | (16,346) | (1,244) | |||||||||||||||||||
| Effect of foreign exchange rate changes on cash, cash equivalents, and restricted cash, net | 1,792 | (150) | 1,738 | (463) | |||||||||||||||||||
| Net change in cash, cash equivalents, and restricted cash | (41,539) | (21,969) | (35,059) | (22,871) | |||||||||||||||||||
| Cash, cash equivalents, and restricted cash at beginning of period | 206,010 | 169,562 | 199,530 | 170,464 | |||||||||||||||||||
| Cash, cash equivalents, and restricted cash at end of period | $ | 164,471 | $ | 147,593 | $ | 164,471 | $ | 147,593 | |||||||||||||||
| The following tables set forth our key operating metrics. | |||||||||||||||||||||||||||||||||||||||||||||||
| Six Months Ended June 30, | |||||||||||||||||||||||||||||||||||||||||||||||
| 2025 | 2024 | ||||||||||||||||||||||||||||||||||||||||||||||
| Total Business: | |||||||||||||||||||||||||||||||||||||||||||||||
| Total pets enrolled (at period end) | 1,660,455 | 1,699,643 | |||||||||||||||||||||||||||||||||||||||||||||
| Subscription Business: | |||||||||||||||||||||||||||||||||||||||||||||||
| Total subscription pets enrolled (at period end) | 1,066,354 | 1,020,934 | |||||||||||||||||||||||||||||||||||||||||||||
| Monthly average revenue per pet | $ | 78.73 | $ | 70.76 | |||||||||||||||||||||||||||||||||||||||||||
| Average pet acquisition cost (PAC) | $ | 272 | $ | 219 | |||||||||||||||||||||||||||||||||||||||||||
| Average monthly retention | 98.29 | % | 98.34 | % | |||||||||||||||||||||||||||||||||||||||||||
| Three Months Ended | |||||||||||||||||||||||||||||||||||||||||||||||
| Jun. 30, 2025 | Mar. 31, 2025 | Dec. 31, 2024 | Sep. 30, 2024 | Jun. 30, 2024 | Mar. 31, 2024 | Dec. 31, 2023 | Sep. 30, 2023 | ||||||||||||||||||||||||||||||||||||||||
| Total Business: | |||||||||||||||||||||||||||||||||||||||||||||||
| Total pets enrolled (at period end) | 1,660,455 | 1,667,637 | 1,677,570 | 1,688,903 | 1,699,643 | 1,708,017 | 1,714,473 | 1,712,177 | |||||||||||||||||||||||||||||||||||||||
| Subscription Business: | |||||||||||||||||||||||||||||||||||||||||||||||
| Total subscription pets enrolled (at period end) | 1,066,354 | 1,052,845 | 1,041,212 | 1,032,042 | 1,020,934 | 1,006,168 | 991,426 | 969,322 | |||||||||||||||||||||||||||||||||||||||
| Monthly average revenue per pet | $ | 79.93 | $ | 77.53 | $ | 76.02 | $ | 74.27 | $ | 71.72 | $ | 69.79 | $ | 67.07 | $ | 65.82 | |||||||||||||||||||||||||||||||
| Average pet acquisition cost (PAC) | $ | 276 | $ | 267 | $ | 261 | $ | 243 | $ | 231 | $ | 207 | $ | 217 | $ | 212 | |||||||||||||||||||||||||||||||
| Average monthly retention | 98.29 | % | 98.28 | % | 98.25 | % | 98.29 | % | 98.34 | % | 98.41 | % | 98.49 | % | 98.55 | % | |||||||||||||||||||||||||||||||
| The following table reflects the reconciliation of cash provided by operating activities to free cash flow (in thousands): | |||||||||||||||||||||||
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||
| Net cash provided by operating activities | $ | 15,024 | $ | 6,855 | $ | 30,989 | $ | 9,290 | |||||||||||||||
| Purchases of property, equipment, and internal-use software | (2,977) | (2,880) | (4,904) | (5,945) | |||||||||||||||||||
| Free cash flow | $ | 12,047 | $ | 3,975 | $ | 26,085 | $ | 3,345 | |||||||||||||||
| The following tables reflect the reconciliation between GAAP and non-GAAP measures (in thousands except percentages): | ||||||||||||||||||||||||||
| Three months ended June 30, | Six Months Ended June 30, | |||||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | |||||||||||||||||||||||
| Veterinary invoice expense | $ | 255,580 | $ | 231,102 | $ | 503,030 | $ | 464,671 | ||||||||||||||||||
| Less: | ||||||||||||||||||||||||||
Stock-based compensation expense(1) | (758) | (843) | (1,522) | (1,705) | ||||||||||||||||||||||
Other business cost of paying veterinary invoices(2) | (82,706) | (75,622) | (161,975) | (156,836) | ||||||||||||||||||||||
| Subscription cost of paying veterinary invoices (non-GAAP) | $ | 172,116 | $ | 154,637 | $ | 339,533 | $ | 306,130 | ||||||||||||||||||
| % of subscription revenue | 71.1 | % | 74.1 | % | 71.4 | % | 74.7 | % | ||||||||||||||||||
| Other cost of revenue | $ | 43,150 | $ | 43,429 | $ | 86,572 | $ | 79,754 | ||||||||||||||||||
| Less: | ||||||||||||||||||||||||||
Stock-based compensation expense(1) | (601) | (523) | (1,082) | (943) | ||||||||||||||||||||||
Other business variable expenses(2) | (20,531) | (23,091) | (42,267) | (39,589) | ||||||||||||||||||||||
| Subscription variable expenses (non-GAAP) | $ | 22,018 | $ | 19,815 | $ | 43,223 | $ | 39,222 | ||||||||||||||||||
| % of subscription revenue | 9.1 | % | 9.5 | % | 9.1 | % | 9.6 | % | ||||||||||||||||||
| Technology and development expense | $ | 8,586 | $ | 8,190 | $ | 16,658 | $ | 15,150 | ||||||||||||||||||
| General and administrative expense | 20,122 | 15,253 | 40,014 | 29,926 | ||||||||||||||||||||||
| Less: | ||||||||||||||||||||||||||
Stock-based compensation expense(1) | (6,393) | (4,949) | (11,788) | (9,208) | ||||||||||||||||||||||
Development expenses(3) | (946) | (1,655) | (2,353) | (2,832) | ||||||||||||||||||||||
| Fixed expenses (non-GAAP) | $ | 21,369 | $ | 16,839 | $ | 42,531 | $ | 33,036 | ||||||||||||||||||
| % of total revenue | 6.0 | % | 5.3 | % | 6.1 | % | 5.3 | % | ||||||||||||||||||
| New pet acquisition expense | $ | 19,843 | $ | 17,874 | $ | 40,359 | $ | 34,717 | ||||||||||||||||||
| Less: | ||||||||||||||||||||||||||
Stock-based compensation expense(1) | (1,516) | (2,066) | (4,390) | (3,923) | ||||||||||||||||||||||
Other business pet acquisition expense(2) | (74) | (10) | (77) | (23) | ||||||||||||||||||||||
| Subscription acquisition cost (non-GAAP) | $ | 18,253 | $ | 15,798 | $ | 35,892 | $ | 30,771 | ||||||||||||||||||
| % of subscription revenue | 7.5 | % | 7.6 | % | 7.6 | % | 7.5 | % | ||||||||||||||||||
(1) Trupanion employees may elect to take restricted stock units in lieu of cash payment for their bonuses. We account for such expense as stock-based compensation according to GAAP, but we do not include it in any non-GAAP adjustments. Stock-based compensation associated with bonuses was approximately $0.2 million and $0.5 million for the three and six months ended June 30, 2025, respectively. (2) Excludes the portion of stock-based compensation expense attributable to the other business segment (3) Consists of costs related to product exploration and development that are pre-revenue and historically have been insignificant. | ||||||||||||||||||||||||||
| The following tables reflect the reconciliation of GAAP measures to non-GAAP measures (in thousands, except percentages): | |||||||||||||||||||||||
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||
| Operating income (loss) | $ | 2,314 | $ | (5,471) | $ | 841 | $ | (11,608) | |||||||||||||||
| Non-GAAP expense adjustments | |||||||||||||||||||||||
| Acquisition cost | 18,327 | 15,808 | 35,969 | 30,793 | |||||||||||||||||||
Stock-based compensation expense(1) | 9,268 | 8,381 | 18,782 | 15,780 | |||||||||||||||||||
Development expenses(2) | 946 | 1,656 | 2,353 | 2,833 | |||||||||||||||||||
| Depreciation and amortization | 3,962 | 4,376 | 7,753 | 8,161 | |||||||||||||||||||
| Loss from investment in joint venture | — | (47) | (305) | (150) | |||||||||||||||||||
| Total adjusted operating income (non-GAAP) | $ | 34,817 | $ | 24,797 | $ | 66,003 | $ | 46,109 | |||||||||||||||
| Subscription Business: | |||||||||||||||||||||||
| Subscription operating income (loss) | $ | 4,523 | $ | (3,420) | $ | 5,590 | $ | (7,939) | |||||||||||||||
| Non-GAAP expense adjustments | |||||||||||||||||||||||
| Acquisition cost | 18,253 | 15,798 | 35,892 | 30,771 | |||||||||||||||||||
Stock-based compensation expense(1) | 7,248 | 6,631 | 15,017 | 12,512 | |||||||||||||||||||
Development expenses(2) | 648 | 1,097 | 1,610 | 1,871 | |||||||||||||||||||
| Depreciation and amortization | 2,714 | 2,900 | 5,297 | 5,385 | |||||||||||||||||||
| Subscription adjusted operating income (non-GAAP) | $ | 33,386 | $ | 23,006 | $ | 63,406 | $ | 42,600 | |||||||||||||||
| Other Business: | |||||||||||||||||||||||
| Other business operating loss | $ | (2,209) | $ | (2,004) | $ | (4,444) | $ | (3,519) | |||||||||||||||
| Non-GAAP expense adjustments | |||||||||||||||||||||||
| Acquisition cost | 74 | 10 | 77 | 22 | |||||||||||||||||||
Stock-based compensation expense(1) | 2,020 | 1,750 | 3,765 | 3,268 | |||||||||||||||||||
Development expenses(2) | 298 | 559 | 743 | 962 | |||||||||||||||||||
| Depreciation and amortization | 1,248 | 1,476 | 2,456 | 2,776 | |||||||||||||||||||
| Other business adjusted operating income (non-GAAP) | $ | 1,431 | $ | 1,790 | $ | 2,597 | $ | 3,510 | |||||||||||||||
(1) Trupanion employees may elect to take restricted stock units in lieu of cash payment for their bonuses. We account for such expense as stock-based compensation in accordance with GAAP, but we do not include it in any non-GAAP adjustments. Stock-based compensation associated with bonuses was approximately $0.2 million and $0.5 million for the three and six months ended June 30, 2025, respectively. | |||||||||||||||||||||||
(2) Consists of costs related to product exploration and development that are pre-revenue and historically have been insignificant. | |||||||||||||||||||||||
| The following tables reflect the reconciliation of GAAP measures to non-GAAP measures (in thousands, except percentages): | |||||||||||||||||||||||||||||
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||||||||
| Subscription revenue | $ | 242,156 | $ | 208,618 | $ | 475,220 | $ | 409,752 | |||||||||||||||||||||
| Subscription cost of paying veterinary invoices | 172,116 | 154,637 | 339,533 | 306,130 | |||||||||||||||||||||||||
| Subscription variable expenses | 22,018 | 19,815 | 43,223 | 39,222 | |||||||||||||||||||||||||
| Subscription fixed expenses* | 14,636 | 11,160 | 29,058 | 21,800 | |||||||||||||||||||||||||
| Subscription adjusted operating income (non-GAAP) | $ | 33,386 | $ | 23,006 | $ | 63,406 | $ | 42,600 | |||||||||||||||||||||
| Other business revenue | $ | 111,401 | 106,182 | $ | 220,312 | $ | 211,169 | ||||||||||||||||||||||
| Other business cost of paying veterinary invoices | 82,706 | 75,622 | 161,975 | 156,836 | |||||||||||||||||||||||||
| Other business variable expenses | 20,531 | 23,090 | 42,267 | 39,588 | |||||||||||||||||||||||||
| Other business fixed expenses* | 6,733 | 5,679 | 13,473 | 11,236 | |||||||||||||||||||||||||
| Other business adjusted operating income (non-GAAP) | $ | 1,431 | $ | 1,791 | $ | 2,597 | $ | 3,509 | |||||||||||||||||||||
| Revenue | $ | 353,557 | $ | 314,800 | $ | 695,532 | $ | 620,921 | |||||||||||||||||||||
| Cost of paying veterinary invoices | 254,822 | 230,259 | 501,508 | 462,966 | |||||||||||||||||||||||||
| Variable expenses | 42,549 | 42,905 | 85,490 | 78,810 | |||||||||||||||||||||||||
| Fixed expenses* | 21,369 | 16,839 | 42,531 | 33,036 | |||||||||||||||||||||||||
| Total business adjusted operating income (non-GAAP) | $ | 34,817 | $ | 24,797 | $ | 66,003 | $ | 46,109 | |||||||||||||||||||||
| As a percentage of revenue: | Three Months Ended June 30, | Six Months Ended June 30, | |||||||||||||||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||||||||||||||||
| Subscription revenue | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | |||||||||||||||||||||
| Subscription cost of paying veterinary invoices | 71.1 | % | 74.1 | % | 71.4 | % | 74.7 | % | |||||||||||||||||||||
| Subscription variable expenses | 9.1 | % | 9.5 | % | 9.1 | % | 9.6 | % | |||||||||||||||||||||
| Subscription fixed expenses* | 6.0 | % | 5.3 | % | 6.1 | % | 5.3 | % | |||||||||||||||||||||
| Subscription adjusted operating income (non-GAAP) | 13.8 | % | 11.0 | % | 13.3 | % | 10.4 | % | |||||||||||||||||||||
| Other business revenue | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | |||||||||||||||||||||
| Other business cost of paying veterinary invoices | 74.2 | % | 71.2 | % | 73.5 | % | 74.3 | % | |||||||||||||||||||||
| Other business variable expenses | 18.4 | % | 21.7 | % | 19.2 | % | 18.7 | % | |||||||||||||||||||||
| Other business fixed expenses* | 6.0 | % | 5.3 | % | 6.1 | % | 5.3 | % | |||||||||||||||||||||
| Other business adjusted operating income (non-GAAP) | 1.3 | % | 1.7 | % | 1.2 | % | 1.7 | % | |||||||||||||||||||||
| Revenue | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | |||||||||||||||||||||
| Cost of paying veterinary invoices | 72.1 | % | 73.1 | % | 72.1 | % | 74.6 | % | |||||||||||||||||||||
| Variable expenses | 12.0 | % | 13.6 | % | 12.3 | % | 12.7 | % | |||||||||||||||||||||
| Fixed expenses* | 6.0 | % | 5.3 | % | 6.1 | % | 5.3 | % | |||||||||||||||||||||
| Total business adjusted operating income (non-GAAP) | 9.8 | % | 7.9 | % | 9.5 | % | 7.4 | % | |||||||||||||||||||||
*Fixed expenses represent shared services that support both our subscription and other business segments and, as such, are generally allocated to each segment pro-rata based on revenues. | |||||||||||||||||||||||||||||
| The following tables reflect the reconciliation of adjusted EBITDA to net loss (in thousands): | |||||||||||||||||||||||||||||||||||||||||||||||
| Six Months Ended June 30, | |||||||||||||||||||||||||||||||||||||||||||||||
| 2025 | 2024 | ||||||||||||||||||||||||||||||||||||||||||||||
| Net Income (loss) | $ | 7,930 | $ | (12,714) | |||||||||||||||||||||||||||||||||||||||||||
| Excluding: | |||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | 18,782 | 15,779 | |||||||||||||||||||||||||||||||||||||||||||||
| Depreciation and amortization expense | 7,753 | 8,161 | |||||||||||||||||||||||||||||||||||||||||||||
| Interest income | (5,940) | (6,180) | |||||||||||||||||||||||||||||||||||||||||||||
| Interest expense | 6,893 | 7,251 | |||||||||||||||||||||||||||||||||||||||||||||
| Income tax (benefit) expense | 1,172 | (82) | |||||||||||||||||||||||||||||||||||||||||||||
| Realized gain on nonmonetary exchange of preferred stock investment | (7,783) | — | |||||||||||||||||||||||||||||||||||||||||||||
| Adjusted EBITDA | $ | 28,807 | $ | 12,215 | |||||||||||||||||||||||||||||||||||||||||||
| Three Months Ended | |||||||||||||||||||||||||||||||||||||||||||||||
| Jun. 30, 2025 | Mar. 31, 2025 | Dec. 31, 2024 | Sep. 30, 2024 | Jun. 30, 2024 | Mar. 31, 2024 | Dec. 31, 2023 | Sep. 30, 2023 | ||||||||||||||||||||||||||||||||||||||||
| Net Income (loss) | $ | 9,413 | $ | (1,483) | $ | 1,656 | $ | 1,425 | $ | (5,862) | $ | (6,852) | $ | (2,163) | $ | (4,036) | |||||||||||||||||||||||||||||||
| Excluding: | |||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | 9,268 | 9,514 | 8,036 | 8,127 | 8,381 | 7,398 | 6,636 | 6,585 | |||||||||||||||||||||||||||||||||||||||
| Depreciation and amortization expense | 3,962 | 3,791 | 3,924 | 4,381 | 4,376 | 3,785 | 3,029 | 2,990 | |||||||||||||||||||||||||||||||||||||||
| Interest income | (3,105) | (2,835) | (2,999) | (3,232) | (3,135) | (3,045) | (2,842) | (2,389) | |||||||||||||||||||||||||||||||||||||||
| Interest expense | 3,682 | 3,211 | 3,427 | 3,820 | 3,655 | 3,596 | 3,697 | 3,053 | |||||||||||||||||||||||||||||||||||||||
| Income tax (benefit) expense | 1,133 | 39 | 38 | 39 | (44) | (38) | 130 | (43) | |||||||||||||||||||||||||||||||||||||||
| Goodwill impairment charges | — | — | 5,299 | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Non-recurring transaction or restructuring expenses | — | — | — | — | — | — | — | 8 | |||||||||||||||||||||||||||||||||||||||
| Gain from equity method investment | — | — | — | (33) | — | — | — | (110) | |||||||||||||||||||||||||||||||||||||||
| Realized gain on nonmonetary exchange of preferred stock investment | (7,783) | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Adjusted EBITDA | $ | 16,570 | $ | 12,237 | $ | 19,381 | $ | 14,527 | $ | 7,371 | $ | 4,844 | $ | 8,487 | $ | 6,058 | |||||||||||||||||||||||||||||||